1I want to check my order status or journey booking details

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To check your order status and journey booking details on , please click on the tab Reservation and select  Check your order status in the drop down menu.

Enter your Name and Transaction Ref.  (6 letters) then click  "Confirm " and follow the instructions.

Pour toute information complémentaire, envoyer un message

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2Can I confirm and pay for my option on line?

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Rest assured, it’s very simple.

• Click on "Manage my orders"
• Enter your reference number and the name under which the option was placed
• Click on the "finalise your payment” link

Then select your type of bank card and enter its number with the expiry date and security code (last 3 figures on the back of the card).

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3Has my train ticket reservation been recorded?

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After your payment on-line on www.tgv-europe.com, you will be given your 6-character dossier reference number on the confirmation page for your order.
 
For every order placed using the www.tgv-europe.com site, you will receive a reservation confirmation message whether or not an on-line payment was made.

This electronic message provides you with the details of your order as well as your 6-character dossier reference number.

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4I have not received the order confirmation message

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Making sure your booking is confirmed and obtaining the reference number couldn’t be easier!

Click "here" and follow the instructions.

If you still cannot access your booking, please send a message to customer services by following the link below. You will receive a reply within 48 hours.

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5My order confirmation e-mail does not mention any dossier reference number

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When you receive a confirmation e-mail without an SNCF 6-character dossier reference number and without any itinerary details, there is no order recorded.

• You had most certainly reached the payment pages but the banking transaction did not complete.

• If the selected product requires on-line payment, the reservation is not recorded if the payment did not actually take place (Prem's rate, Prem’s Good Plans on the Net rate).

For rates where on-line payment is not mandatory, you will receive an order confirmation e-mail with your dossier reference number as well as a deadline date for payment/retrieval.

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6I would like to change the receiving format of my order confirmation e-mail

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After you have indicated your itinerary, you can select the desired format when you enter your contact information.

• HTML format: You will receive a confirmation email in colour, with images and active hypertext links. It will provide you with direct access to our services and information with just a single click. In some very rare cases, the email can be interpreted incorrectly by some e-mail systems.

• Text only format: You will receive an email that contains only text, with no colours or images. The links will not be active and, in most cases, you will not be able to access our services with just a single click. This lighter format can be interpreted by all email systems.

If your email server does not support the HTML format, we suggest that you select the text format.

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7I would like to obtain an invoice for my train ticket reservation.

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SNCF does not issue invoices and only the ticket itself is accepted as an accounting document.

Moreover, VAT on transport cannot be recovered, and that is why SNCF is not required to display this.

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8I deleted the confirmation message by mistake

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The confirmation message is generated automatically and cannot be sent again.

If you cannot find your 6 letter reference code, you can find your booking using our search engine Click here.
Then enter the following criteria:

• Name and first name in which the order was made
• E-mail address used for the order
• Month in which your order was made

If the search engine finds the booking, it will automatically send confirmation to the e-mail address entered when ordering.
Still can’t find your booking? Send a message to Customer Services from the link below. You will receive a reply within 48 hours.

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