GENERAL CONDITIONS OF SALE OF THE SITE "TGV-EUROPE"

The services on the Internet Site « TGV-EUROPE » (hereafter the « Site ») are offered by the company Voyages-sncf.com, a public limited company under French law, registered in the database of undertakings under number 431 810 621, whose head offices are established at 2 place de la Défense, CNIT 1, BP 440, 92053 Paris La Défense Cedex, France.

The company Voyages-sncf.com is a subsidiary of Société Nationale des Chemins de fer Français (SNCF). It holds a licence of travel agent with n° LI 092 01 002.

The train tickets offered on the Site, subject to the underlying conditions, are normally valid as long as presented online until depletion of the available seats and may vary in real time.

1. Definitions and range of application

1.1. Definitions

« Order » means every purchase of train tickets executed and validated by the User on « TGV-EUROPE ».

« Specific Conditions » mean conditions relating to the supply of the train tickets by SNCF or iDTGV and the use of the SNCF travel tickets, still accessible at the time of placing the Order.

« User » means every person using the Site « TGV-EUROPE » for reservation and/or ordering tickets.

1.2. Range of application

The underlying general sales conditions (hereafter « General Conditions ») are applicable to all Orders executed on the Site « TGV-EUROPE ».
The underlying General Conditions are valid from 1 January 2008.
The users of this website are invited to carefully read these general terms and conditions that are referenced by hyperlink on every page of the Site. The users are advised to download them or to print them and keep a copy.
The use of the Site of Voyages-sncf.com implies full and unequivocal acceptance of the underlying general terms and conditions.
The placing of Orders is only reserved to Users who have read and agreed to all the General Conditions by clicking the appropriate button.
The Users are strongly advised to reread the underlying general terms and conditions every time they visit the web site as Voyages-sncf.com reserves the right to modify the conditions at any time and without prior notice. These modifications are not valid for reservations previously made and confirmed by Voyages-sncf.com according to the conditions provided in article 3.

2. Use of the Site

The Site is meant to assist the User with finding travel hours and/or ticket prices in the countries concerned, and to make possible, if appropriate, the reservation of the required tickets.
To place an Order, the User must be an adult and legally capable of making a contract.
The User is financially responsible for the use of the Site both in his/her own name and on his/her own account as on the account of third parties, including minors, except in case of fraudulent use which is not the result of his/her own fault or negligence. The User guarantees the truthfulness and accuracy of the information provided by him or any other person using his details on the Site.
A fraudulent use of the Site, or an infringement of the General Conditions, may at any moment cause denial of access by Voyages-sncf.com to the Services provided on the Site.

3. The Order

3.1 Placing an Order

The procedure for placing an Order is as follows:

1) The User selects the appropriate details (place of departure, place of arrival, date, time, number of passengers, number of SNCF loyalty card, etc.), needed to complete the search;
2) A list of products and associated prices corresponding to this search is displayed;
3) The User selects the desired product(s);
4) A more detailed presentation of the product(s) and price(s) allows the User to verify the details of his/her Order;
5) The User selects the desired method of delivery of his/her Order;
6) The User selects his/her personal details (identity, electronic or postal address as appropriate);
7) The User verifies that all the information displayed is in accordance with his/her instructions (date, time, place of departure and destination of the train, delivery address, price, identity, age of travellers, etc.);
8) The User selects his/her bank details (card details, date of validity and security code);
9) The User validates his/her Order after accepting the General conditions or, if appropriate, the applicable Specific Conditions.

The User may, at any time before validating his/her Order, check and correct his/her instructions.

3.2 Confirmation of the Order

Voyages-sncf.com acknowledges receipt of the Order to the User by e-mail within 5 days following the Order. This confirmation is the conclusion of the sales contract between the User and Voyages-sncf.com.
This electronic message confirming the Order contains an exact description of the Order, placed by the User.

It is up to the user to make sure that the data communicated at the time of placing the order are correct and that they make it possible to process the order.
Voyages-sncf.com will not accept any responsibility for orders that are not correctly delivered due to error or omission on the part of the user.

3.3 Refusal to accept the order

Voyages-sncf.com reserves the right to suspend or refuse the order, in the following cases:
• Incomplete or incorrect data at the time of placing the order;
• Failure to pay for previous orders or refusal of authorisation by the User’s bank or other financial institution.

Where the order is rejected, Voyages-sncf.com will not accept any payment or will immediately refund the said payment.

3.4 Proof of Order

Notwithstanding any obvious error by Voyages-sncf.com, the retained details in the information system of Voyages-sncf.com is decisive in relation to Orders placed. The details on computer or electronic systems retained by Voyages-sncf.com constitute proof and, if they are produced as evidence in any dispute, they shall be admitted as valid and contestable in exactly the same manner, under the same conditions and with the same weight of proof as all documents which may be established, received or recorded in writing, by the two parties.

3.5 Withdrawal or cancellation of the Order by the User
Accordingly to article 1,2° of the Royal Decree of 18 November 2002, the user does not have any right of withdrawal relating to the products or services ordered on this website.
Therefore, Orders placed on the Site are exclusively subject to the modification and cancellation conditions provided in the Specific Conditions relating to the provision of train tickets by SNCF or iDTGV, or other European railway companies and the use of SNCF travel tickets and available at the time of placing the Order. These Specific Conditions are part of the General Conditions and need to be read attentively and accepted before ordering train or travel tickets.

4. Price and Payment

4.1 The electronic confirmation of the Order indicates precise details of what is included in the price.

The prices are indicated in Euros and include all taxes, except if the contrary is mentioned on the website. Delivery costs are charged separately at the rates published on the site.

4.2 The payment of the cost of the products and services is effected by credit card (Visa, Mastercard and American Express) or via a secured payment system when the user has definitively validated his/her order.

4.3 Where the payment appears to be invalid, incomplete or non-existent, for whatever reason (or « for a reason that is the responsibility of the User »), the agreement will be rescinded at the user’s expense and civil or penal action may be taken against him/her.

5. Information and Complaints

All requests for information, possible details and complaints need to be addressed to the « Contact » section of the Site or by the post for the attention of the customer service: “Service Clientèle TGV Europe”, BP 10012, 1060 Brussels 6, BELGIUM.

6. Responsibility of Voyages-sncf.com regarding the use of the Site

6.1 Voyages-sncf.com does not guarantee that the Site is free of anomalies, errors or bugs, nor that these may be corrected or that the Site performs without interruptions or breakdowns, or that the Site is compatible with a material or particular configuration different from the one explicitly validated for Voyages-sncf.com.
Voyages-sncf.com is by no means responsible for dysfunctions created by software of third parties, incorporated or not in the Site or provided with.
Voyages-sncf.com will by no means be held responsible for any kind of damage, predictable or not, (inclusive of the loss of gain or opportunity …) resulting from the use or the total or partial inability to use the Site. As Voyages-sncf.com is not able to check all the sites to which it sends on Users intermediary basis via hypertext links, created to facilitate searches, Voyages-sncf.com is in no case responsible for the contents of such sites.
Voyages-sncf.com cannot be held responsible for the malfunctioning of Internet connections (breakdowns, answering time when consulting the site, placing the Order …). The User acknowledges that s/he has been informed of the risks related to the security of communications on the Internet.

6.2 Voyages-sncf.com does not guarantee that the Site is compatible with the User’s IT system.

6.3 The website may contain links to websites of third parties. These links are provided solely as a convenience to the user. Voyages-sncf.com is not responsible for the contents of such third party websites or the links to which the User may be transferred. Voyages-sncf.com does not have any responsibility for third party websites and does not make any representation regarding the content or accuracy of materials on such websites. Accessing such websites is at the sole risk of the user.

6.4 In the event that Voyages-sncf.com, for whatever reason, is required to pay damages, such damages shall only compensate direct damages and shall be limited to the price received by Voyages-sncf.com for the products or services which caused the damage. Besides, the liability of Voyages-sncf.com for indirect loss or damage, loss of profit, loss of goodwill, damage caused by interruption of business activities, distortion or loss of data is excluded.

7. Delivery

At the time of placing an Order, the User must select the appropriate means of delivery:
- Collection from a French station for departure of a French station;
- Collection from in a SNCF office in countries (other than France);
- Despatch to home postal address.

7.1 The User has chosen to collect his/her Order from a French station, in Borne Libre Service (only valid when sent from a French station).

7.2 If the User chooses to collect his/her Order in a SNCF office in a country (except metropolitan France). The credit card used for payment by the User will be required when collecting the Order. The PIN code allocated to this card will be needed.

7.3 If the User chooses to receive his/her Order at a postal address (« Send to postal address ») : In this case, and, except where different instructions have been given, the delivery of the Order will be made to the postal address indicated by the User when placing the order. The User is entirely responsible for the correct completion of the necessary information, permitting Voyages-sncf.com to proceed with the delivery of the Order executed on the Site.
Delivery will take place by ordinary mail within 4 working days after placing the Order by the original mail, unless otherwise stated on the Site. The delivery deadlines, however, are approximate and any failure to deliver within such deadlines will not lead to any responsibility whatsoever for Voyages-sncf.com.

8. Protection of the Site

Voyages-sncf.com is holder of the intellectual property rights relating to the Site and its content (trade marks, texts, lay-out, graphic elements, logos, etc.).
The access to the Site does not grant any of the intellectual property rights of the Site to the User.
The elements, accessible on the Site, i.e. texts, pictures, images, icons, cards, sounds, videos, software, databases, are subject to protection by intellectual property rights and other private rights.
Any reproduction, representation, modification, transmission, publication, adaptation on any support in any way or exploitation in any way of the Site is prohibited without preliminary consent of Voyages-sncf.com. This prohibition is particularly but not exclusively meant to prevent scrapping or the use of robots for extraction or reproduction of elements of the Site, including the range of Products or Services presented on it for commercial purposes.
Exploitation without preliminary consent by Voyages-sncf.com, in any way, of the whole or part of the Site, may lead to appropriate action, i.e. prosecution for counterfeit.
Only private and non-commercial use of an insubstantial part of the Site is authorized.
The insertion of hypertext links to a part of the Site is prohibited without preliminary written consent of Voyages-sncf.com.

9. Protection of the privacy of the user of the site

9.1 Voyages-sncf.com is concerned about the protection of the privacy of the users of the site and has established rules to protect the personal data of users. By accepting the General Conditions and by communicating personal data to Voyages-sncf.com, the User agrees that Voyages-sncf.com handles its details according to the General Conditions.

9.2 Voyages-sncf.com processes the following personal data of the users of the site:

• Personal data relating to the orders and payments, including name, address, e-mail address, telephone number, etc;
• IP addresses;
• Any other relevant personal data that the user communicates to Voyages-sncf.com.

9.3 These personal data are used to:

• Execute the Orders and to process the payments;
• Contact the user for marketing purposes, including sending a newsletter;
• Inform the user about Voyages-sncf.com, its products and services and its site.

The nominative information collected with regard to sales at a distance is obligatory as these details are necessary for handling and delivery of Orders, as well as for making invoices. These details are absolutely confidential. Where this information is missing, the Order will be rejected.

In applying the provisions of French Act n°78-17 of 6 January 1978 relating to information technology, files and liberties, Voyages-sncf.com commits itself to using the personal details of Users only for the explicit purposes set out in the General Conditions. Voyages-sncf.com commits itself not to publish, spread or transmit details relating to the User to other companies without his/her prior consent.

9.4 According to the French Act n°78-17 of 6 January 1978 relating to computers, files and liberties, the processing of the personal data collected from the web site will be filed by the Commission Nationale de l'Informatique et des Libertés.

9.4 In accordance with the law of 6 January 1978 relating to information technology, files and liberties, the use of personal details collected on the site has been the subject of a declaration by the Commission Nationale de l'Informatique et des Libertés .The user has the right to access all personal data relating to him/herself and to rectify, erase or block the data that are incomplete or inaccurate. To execute this right, the User needs to address a demand to the Contact section of the Site or by ordinary mail to the attention of the customer service: “Service clientele TGV Europe”, BP 10012, 1060 Brussels 6, BELGIUM.

9.5 When visiting the site for the first time, Voyages-sncf.com will invite the user to choose his/her language and will offer the opportunity of saving this language preference. For that reason, the user agrees that Voyages-sncf.com may use cookies, i.e. small files sent by its internet server and recorded on the hard disk of the user’s computer, which collect information about the user’s language preference and keep track of the visited pages of the site. Voyages-sncf.com uses cookies to avoid the user receiving the same information repeatedly or in the wrong language and to adapt the content and the presentation of the site to the user’s browser type. Should the user not wish to receive cookies, s/he may simply click on the icon “Do not save this information on a cookie.”.

10. Obligations of the site user

10.1 The User shall:

(a) not use the Site of Voyages-sncf.com for illegal purposes or for purposes that could cause damage to the rights of Voyages-sncf.com or of third parties; the user shall not use the site to transmit information that is illegal, discriminatory or offensive to Voyages-sncf.com or to third parties;

(b) not disturb the access to or functioning of the website, neither gain or attempt to gain any unauthorized access to the IT systems of Voyages-sncf.com, nor modify the site or use the site to transmit viruses, hacking attacks, worms, etc. ;

(c) Respect the general conditions of use;

(d) Make sure that, before validating his/her Order, that it corresponds exactly to requirements;

(e) Enter correctly his/her personal details to make possible the handling of his/her Order;

(f) Check the solvency and validity of his/her means of payment.

10.2 In case of non-respect of the obligations of this agreement by the user of the site, Voyages-sncf.com reserves the right to block the access to its site immediately and to claim damages.

11. Miscellaneous

11.1 The fact that Voyages-sncf.com may not immediately exercise one of its rights on the basis of these general terms and conditions shall not be interpreted as a renunciation of such rights.

11.2 In case one of the clauses of these general terms and conditions is declared to be null and void, or without any effect, this will not affect the validity of the other clauses, except if the clause is essential to this agreement between the user and Voyages-sncf.com
11.3 All cases of ‘force majeure’, defined according to case law, that render the transaction impossible, including but not limited to, interruption of telecommunications, strikes by transport workers, hotel-owners, air traffic controllers, air controllers, also render null and void the obligations incumbent on Voyages-sncf.com and which are affected by the said ‘force majeure’. Transactions that are not carried out due to ‘force majeure’ are subject to reimbursement, but not to compensation or interest.

12. Applicable law and jurisdiction

All disputes regarding the use of the site of Voyages-sncf.com or regarding the products or the services ordered on the site are subject to Belgian law, excepted article 9 which is subject to French law. The application of the Convention on Contracts for the International Sale of Goods of 11 April 1980 is excluded.
All disputes relating to the Use of the Site, the interpretation and execution of the General Conditions or the Goods and Services offered on the Site are subject to the jurisdiction of the French Courts unless mandatory consumer protection laws provide otherwise.

Children aged 0 to 3 years

iDTGV General Conditions of Sale – 29/05/2008

1. General Conditions

In order to benefit the advantages of the iDTGV products and services, we invite you to carefully read these underlying conditions.

The acceptance of the iDTGV General Conditions of Sale , by ticking the specific box on the site iDTGV, is necessary for the validation of your Order and the delivery of the iDTGV tickets and the access to the Annexed Services of iDTGV. iDTGV reserves the right to modify the conditions at any time, although the modifications are only applicable to Orders executed after the introduction of the modifications.

Definitions

You : means every person using the travel Agency website for reservations through this intermediary of iDTGV Tickets.

iDTGV : a company incorporated in the commercial registry of Nanterres under the number 478 221 021, which head offices are established at 7, rue Pablo Neruda, 92300 LEVALLOIS PERRET, France.

iDTGV Ticket : Ticket delivered by iDTGV as printed ticket which procures access to a seat in an iDTGV coach, for which the transport is guaranteed by the Société Nationale des Chemins de fer Français (SNCF).

Order(s) : The reservation by phone through an intermediary of the travel Agency website of one or more iDTGV tickets as well as the payment by credit card (CB, Visa ou Mastercard). This operation includes the acceptance of the iDTGV General Conditions of Sale . The order is concluded when the payment is validated.

Creation : Personalization of the iDTGV ticket when introducing the name, first name and birthday of the Traveller and validation before the impression.

Journey File: All the details of the journey in accordance with the communicated reference number to enable the impression of the iDTGV ticket and/or introducing claims. One Order can contain several files.

Annexed Services: All the services you dispose of, rendered by iDTGV, within the iDTGV coachs; The Annexed Services may vary according to the date of the trip and the chosen type. They are guaranteed by the partners of iDTGV.

Agency Site: website of the travel agency to which you are connected while ordering one or more iDTGV ticket(s). You can also connect to the Agency Site for the impression of your iDTGV tickets and get access your Journey File.

iDTGV Site: website of iDTGV on the link www.idtgv.com, to which you connect to print your iDTGV tickets and have access to your Journey File.

Supervisor : SNCF agent who guarantees the security of the Travellers and verifies the iDTGV tickets within the iDTGV coaches. The Supervisors are approved by the Prosecutor of the Republic and is sworn. They have the authority to verify and write down the identity and address of the offenders while verifying the existence and validity of the ticket of the Traveller (Article 529-4 II of the Criminal code). The Prosecutor of the Republic is also entitled to make sure that the prescriptions of article 4 of the underlying General Conditions of Sale are respected on board of the iDTGV coaches.

Travellers  : All clients who are or going to be transported by iDTGV, and who possess an iDTGV ticket with their name, first name and birthday on it.

What is iDTGV ?

iDTGV delivers tickets and renders Annexed Services within the iDTGV coaches for which they are responsible. The iDTGV tickets can only be ordered online. The transport service is guaranteed by SNCF who organizes the technical management of the trip and bears specifically the security obligations resulting from its quality as a transporter. The transport of the Travellers within the iDTGV coaches is offered only when the payment of the iDTGV ticket is confirmed and final.

2.  Prices

The prices of the iDTGV tickets are applicable to every Traveller.

The only exception is applicable to children younger than 4 years on the date of the journey. They can travel for free, but will not have a separate seat. If a separate seat is required for a child younger than 4 years, an iDTGV ticket according to the normal price conditions is required.

These prices are not subject to any kind of price reduction, commercial cards, social prices, railway employees’ reductions or government regulations, or any SNCF fidelity program.

Furthermore, no formula containing an Annexed Service such as « train + », auto train, luggage service etc is available when purchasing an iDTGV Ticket.

3. Order

Capacity

When ordering or setting up an Order, You must be an adult and legally capable of making a contract and respect the underlying General Conditions. You are financially responsible for the Orders executed in your own name as in the name of third parties. You will also verify the truthfulness and accuracy of the information provided by him or any other person.

How to execute an Order?

You place your Order directly online through the intermediary of the Agency Site. All the details in accordance with your Order are saved in your “Journey File".

The iDTGV Tickets should be ordered not earlier than 6 months before the date of the departure of the train. The acquisition of the iDTGV Ticket is possible the latest one hour before departure at the point of departure.

When ordering an iDTGV Ticket, please select:

• The number of Travellers,
• The dates and hours of departures,
• The point of departures and destinations,
• The type of the trip (iDzap and iDzen) ;
• The required class within the train (First or Second class).

A list of propositions of iDTGV Tickets corresponding to your search is displayed. The selected type of the journey will only be assured within the availability of seats. You will receive the confirmation of it after payment.

You will have to select the appropriate iDTGV Ticket and check whether it contains all your requirements, i.e. the correct date and time, the point of departure and destination of the journey.

You will have to validate the appropriate iDTGV Ticket, after having introduced your details (name, first name, e-mail address) and ticking the specific box to accept the underlying iDTGV General Conditions of Sale , without any condition.

You will make the payment through a secured line with your credit card after having communicated your bank details (type of credit card, number and validity date) and validate the transaction by clicking on «Validate ». After the validation of your Order, the iDTGV Ticket is not reimbursable.

A confirmation of the Order will be send to you by e-mail, together with the reference of your Journey File. This reference is personal. The Journey File is untransferable.

When purchasing a return trip, the Creation and impression of your departure ticket is inseparable from the Creation and impression of the journey back.

This means that:

• The same Traveller will need to make both journeys.
• The exchange of the iDTGV Ticket is subject to the conditions described under article 7, i.e. the iDTGV return Ticket may not be modified once the iDTGV departure Ticket is created. In order to benefit the advantage of an extended modifying period, although respecting the conditions described under article 7, two separate transactions for the purchase of the iDTGV Tickets are required.

How to execute the online payment of Your Order ?

The online payment is directly executed through iDTGV, in EURO, for amounts of minimum 1 EURO and for maximum 800 EURO per day and per credit card.

The following credit cards are accepted:

• Credit cards emitted in France by Carte Bleue, EUROCARD, MASTERCARD and VISA,
• Credit cards emitted in a foreign country by EUROCARD, MASTERCARD et VISA.

Payments executed to iDTGV through an Agency Site are encrypted with the SSL procedure (Secure Socket Layer).

How to collect Your Order ?

The iDTGV Tickets are only deliverable as printed ticket. You cannot collect an Order at a travel agency or the SNCF (ticket office at the stations, shops, vending machines).

You can create your iDTGV Ticket in two different ways:

• Immediately after having executed your Order on the Agency Site;
• Afterwards by logging in on the iDTGV Site or the Agency Site using your name and reference of your Journey File.

After the Creation, your iDTGV Ticket, printed or not, is not reimbursable and unexchangable.

Before its Creation, your iDTGV Ticket may be subject to an exchange at the Exchange Call Center of the iDTGV Tickets under the Conditions set out in article 7 of the underlying iDTGV General Conditions of Sale . If so, the iDTGV Ticket is only printable from the iDTGV Site.

The impression will be made by your computer (it needs to be equipped with an internet connection and the Acrobat Reader software, as well as a laser or ink jet printer with a minimum resolution of 300 dpi) or from an iDTGV kiosks in Paris - Lyon station as well as the stations of Paris Montparnasse, Paris East Station, Strasbourg, Mulhouse Marseille Saint-Charles, Montpellier Saint-Roch, and Bordeaux Saint-Jean (opening hours from the stations can be consulted on the website www.idtgv.com ). iDTGV does not guarantee this service and declines all responsibilities for costs as a consequence of the closure of the kiosk or the absence of personnel within the opening hours.
We thus advice You to be present 30 minutes before the time of the departure of the train in order to be able to print your iDTGV Tickets in the kiosks on time.

Validity Conditions of the printed Ticket

The iDTGV Ticket is only valid when printed on a recto verso blank A4 paper, without modifying the printing size, in portrait format (vertical) with a laser or ink jet printer. Any other method (electronic, screen…) will not be accepted and declared invalid. Only one ticket may be printed on an A4 paper (not recto verso).

A decent printing quality is required. Partially printed, soiled, damaged or illegible iDTGV Tickets are not accepted and will be declared invalid. When the impression is bad, you will need to reprint your "pdf " file.

Please check whether the written information on the iDTGV Ticket is legible, as well as the text in the image to ensure the quality of the impression.

The iDTGV Ticket is only valid when the payment to iDTGV is effective and final on the date of the journey. The iDTGV Ticket is personal and untransferable. Upon verification, You are obliged to submit your iDTGV Ticket as well as your valid official ID with photograph: national identity card, passport, driving license or green card. A marriage certificate is accepted for children.

The iDTGV Ticket is only valid for the train, date, hour, class, type, route and traveler as described. The ascending and descending of the train must be on the indicated stations of your iDTGV Ticket (Otherwise, an extra charge of 35€ is due). If not, the iDTGV Ticket is considered invalid and You will be obliged to purchase a new iDTGV Ticket. The iDTGV Ticket must be kept until leaving the destination station.

You must be present at the station at least 5 minutes before departure. If not, iDTGV cannot guarantee the access to the coach. We thus advise you to be present at least 20 minutes before the time of the departure of the train.

The iDTGV Ticket must not be date stamped.

iDTGV declines all responsibility for:

- anomalies while ordering a Ticket, during the procedure or impression of the iDTGV Ticket when not provoked intentionally or due to negligence;

- loss, theft or illicit use of the iDTGV Ticket.

The iDTGV Tickets which respect all conditions mentioned above and for which the validity is electronically determined when being verifyed is considered valid until proof of the opposite.

When the conditions mentioned above are not respected, the iDTGV Ticket is considered invalid. This situation can be rectified by purchasing a new iDTGV Ticket, increased with a fixed indemnity.

How to consult the details of your Order ?

You can consult the details of your Order on the iDTGV Site and/or Agency Site at any time, even two months after the departure of the train, by introducing your name and references of the Journey File(s) needed.

How to get the confirmation of the Order ?

An e-mail with the confirmation of the order is sent as soon as the Order is validated resuming the details of your Order and indicating the references of your Journey File(s).

4. Rules on board of the iDTGV coachs

When using the installation of SNCF, you must respect the security procedures within the trains, as well as the law and regulation (i.e. the law of 15 July 1845 and its applied decree number 730 of 22 March 1942) which organizes the police, security and guarantees the order in the trains, stations and on the tracks as prescribed in the major train stations.

As you use the services of iDTGV, you are subject to respect the particular rules on board of the iDTGV coach.

The iDTGV coachs are non smoking areas.

You will respect the neatness of the areas and the material.

You will respect the particular rules on board of the iDTGV coachs regarding the travel type iDzen and iDzap. The Supervisor may modify your seat in case of non respect of the rules.

You must use the seat as indicated on your iDTGV Ticket. If you would like to change it, you will need to contact the Supervisor previously who is entitled to accept or not the requested change.

- Conducting rules on board of the coach – iDzen room

When you decide to travel in an iDzen room, which is a calm and serene room, you will need to adopt an appropriate behavior, especially:

• Stay calm and silently ;
• Keep your mobile phone off during the whole journey ;
• Not use noisy appliances (except with a headset) ;
• Keep children under continuous responsibility and surveillance in order to avoid any disturbance of the serenity of the iDzen room.

Small domesticated animals (weight less than 6 kg ) are free of charge under the following conditions:

• The other Travellers accept the presence of your domesticated animal,
• You assume the complete responsibility for your animal,
• You respect the conditions of the iDzen room,
• Your animal is transported in a container of the following maximum measures: 45 cm x 30 cm x 25 cm .

When a large dog is accompanying you, you should pay 45€ to the Supervisor on the quay. Large animals are nevertheless not accepted in the iDzen room, except for guiding dogs under the conditions set out in article 8 hereunder. Therefore, when you are accompanied by a large dog, the Supervisor will propose you a new seat in the iDzap room.

- Conducting rules on board of the coach – iDzap room

The iDzap room is a user-friendly room, particularly for children younger than 12 years old and group Travellers.

You need to respect, however, the comfort of the other Travellers.

Small domesticated animals (weight less than 6 kg ) are free of charge under the following conditions :

• The other Travellers accept the presence of your domesticated animal,
• You assume the complete responsibility for your animal,
• Your animal is transported in a container of the following maximum measures: 45 cm x 30 cm x 25 cm .

When a large dog is accompanying you, you should pay 45€ to the Supervisor on the quay, except for guiding dogs under the conditions set out in article 8 hereunder.

- Conducting rules on board of the coach – Amenity coach

The amenity coach is a user-friendly room where the Travellers can participate to animations and discover the products and services of the iDTGV partners.

To ensure that everyone has the opportunity to take benefit of this room, you should respect the following conditions when staying there :

· Respect the neatness of the amenity coach, especially when leaving after having participated to animations, do not damage the coach ;
· Do not bring any food or beverages to the amenity coach or any other product or material that may disturb the animation ;
· Do not damage the products or materials at your disposal (iDTGV has the right to claim the reparation or compensation of the damages in case of voluntary deterioration); in particular, when using computers placed at your disposal, do not insert or install anything else that what is proposed by the animator ;
· Respect the animator and other Travellers participating the animation, Follow the instructions set out by the animation;
· When the animation is finished, leave the coach quickly for the following Travellers in order to avoid hold up the planning ;
· Accept the room restraint within the amenity coach and respect the choice of the animator or hostess regarding the inscriptions.

5. Verification of the transport tickets and regularisations

Verification

In order to obtain access to the iDTGV coaches, the reservation of a seat and the possession of an iDTGV Ticket is required, except for a ticket of SNCF.

The iDTGV Ticket is only valid for the train, date, hour, class, type, route and traveller described. If not, the iDTGV Ticket is considered invalid. If the payment of the iDTGV Ticket is not effective and final, the iDTGV Ticket is considered invalid. The iDTGV Ticket must be kept until leaving the destination station.

You need to present your iDTGV Ticket at the request of any SNCF agent within the stations or trains. When entering the train, You will need to present your iDTGV Ticket for validation to the bar code reader.

The iDTGV Tickets may not be purchased through an SNCF agent or a Supervisor. As a consequence, when You stay in an iDTGV coach without possessing a valid iDTGV Ticket, You will be considered as an unauthorised Traveller.

However, if you have ordered an iDTGV Ticket and you cannot present it, you may access the iDTGV coaches after verification of the registration by the Supervisor, based on an official identification, of your identity on the list of Travellers and after payment of an extra sum of 5€, integrating the emission on board.

Regularisations

Commercial regularisations

Should you present yourself to the Supervisor without iDTGV Ticket or with an invalid transport ticket, explaining your situation at the departure of the train in the station of departure, you may rectify your situation.

These regularisations are executed under the following precise conditions :

• Absence of a transport ticket or invalid ticket within an iDTGV coach :
  
   Nevertheless the journey, the following regularisation modalities are applied :
• When travelling first class : You are required to pay the maximum price for the first class in accordance with the iDTGV price range for the related journey and period, increased with 10 € for the creation costs of the ticket.

• When travelling second class : You are required to pay the maximum price for the second class in accordance with the iDTGV price range for the related journey and period, increased with 10€ for the creation costs of the ticket.

• Upgrading

The upgrading, i.e. when a Traveller travels in a higher class than the one mentioned on its iDTGV Ticket, needs prior agreement of the Supervisor to which the traveller must present himself.

When the upgrading is authorised, the Supervisor will percept the difference between the maximum price of the first class in accordance with the iDTGV price range for the related journey and period, decreased with the price of the presented ticket.

When the traveller does not present himself spontaneously, the perception of the difference in price will be increased with 25€.

Unauthorised or fraudulous Travellers

You are considered unauthorised when, after departure of the train and without having presented yourself spontaneously to the Supervisor, you cannot present a valid iDTGV Ticket to the Supervisor :

• You cannot present an iDTGV Ticket or you present an illegible iDTGV Ticket ;
• You present an iDTGV Ticket without being capable to proof your identity ;
• You use your iDTGV Ticket for another journey, date, hour, train, class or type than mentioned on your iDTGV Ticket ;
• You use another transport ticket than an iDTGV Ticket ;

The ascending and descending must be in the stations as mentioned on your iDTGV Ticket. If not, an extra fee of 35€ is due per Traveller.

If you have omitted to inform the Supervisor priory and spontaneously of your situation within the above mentioned conditions, you will be obliged to pay immediately a sum as set out hereunder.

When travelling invalidly, the following amounts should be paid:

• When travelling first class : You are required to pay the maximum price for the first class in accordance with the iDTGV price range for the related journey and period, increased with a fixed compensation of 25 €.
• When travelling second class : You are required to pay the maximum price for the second class in accordance with the iDTGV price range for the related journey and period, increased with a fixed compensation of 25 €.

This compensation is due for any Traveller who travels without valid transport ticket.

You are considered as guilty of fraud when you possess in a controlled area or in an iDTGV coach :

• A counterfeit iDTGV Ticket,
• A falsified iDTGV,
• An iDTGV Ticket on the name of a third person,
• An iDTGV Ticket which has not yet been paid validly.

The following regulations are applied in fraudulent situations:

• When travelling first class: You are required to pay the maximum price for the first class in accordance with the iDTGV price range for the related journey and period, increased with a fixed compensation of 115 €.
• When travelling second class : You are required to pay the maximum price for the second class in accordance with the iDTGV price range for the related journey and period, increased with a fixed compensation of 115 €.

This compensation is due for any Traveller who travels fraudulently

Every fraudulent use of an iDTGV Ticket may cause the immediate arrest and legal actions may be taken against You.

When possessing a counterfeited, falsified or unpaid iDTGV Ticket, criminal claim may be filed against you.

The statements are subject to the Daily Security Law of 15 November 2001 regarding the act of repeated fraud.

Payment modalities

A receipt will be established for every perception made by the Supervisors, which may be considered as a valid proof of payment and thus as a valid ticket.

Every payment on board of an iDTGV coach is paid cash within a legal French currency, by bank or chiro cheque in EURO payable in France or by credit card (French or foreign), with a chip and the logo CB, Visa or MASTERCARD, except for cards with systematic authorization (cards without numbers or characters in relief).
Cheques can only be accepted when a valid official identity document is presented with photograph and a second official document when the amount is higher than 150€.
When you are unable or unwilling to pay the sum due immediately, and thus refuse the proposed transaction, the Supervisor will establish a record of the infraction. Extra file costs for an amount of 38€ will be added to the initial sum.

The law foresees the following delay:

• For the payment of the amount of the transaction containing :
  
    - the amount of the requested regularisation ;
    - File costs, conform the provisions of article 529-4 of the Criminal Code and articles 80-4 to 80-7 of the modified decree number 730 of 22 March 1942 ;
• Or for the introduction of a reasoned protest to iDTGV who will transmit it to the Prosecutor of the Republic.

When verifying the validity of the iDTGV Tickets, the Supervisor is entitled to gather the identity and address of the offender.

When an offender refuses or is unable to justify its identity, the Supervisor will inform the national juridical police officer or territorial competent national gendarmerie immediately, who can oblige the offender to present the documents without delay.

When the total payment is not executed within the legal delay and no protest is introduced, penal actions may be undertaken against the offender in accordance with the dispositions of articles 529-3 to 529 of the Criminal Code.

In case of non-tariff breaches under the decree of 22 March 1942 , the legal maximum fixed compensation is up to 144€.

6. Timetabling

iDTGV engages itself to respect the hours published on the date of the Order. If timetabling changes nevertheless occurs before the date of departure, beyond iDTGV’s will, iDTGV will do its utmost best to inform You as soon as possible.

When the iDTGV coach arrives at the terminal with a delay superior to 60 minutes with regard to the foreseen schedule, and when SNCF is responsible for it in its capacity of transporter, a compensation of 19€ will be proposed as a commercial allowance.

This commercial act is not applicable when the delay is not the responsibility of SNCF or when the delay is inferior to 60 minutes. A delay outside the will of SNCB can be any malicious act, strike of external persons, obstacles on the tracks, climatic incidents, human incidents, security alerts in the stations. A delay under the responsibility of SNCF can be any malfunctioning of materials, catenary incidents.

iDTGV informs all the Travellers by e-mail (to the address imputed by the Traveller when Ordering the ticket online) about the reason for the delay and the eventual commercial act.

7. Exchange and reimbursement

Exchange

The iDTGV Ticket is exclusively valid within the coach for which you have placed the Order. An exchange of the iDTGV Ticket is necessary in order to change the following details of the journey :

• The day and/or time of departure ;
• The station of departure and/or destination ;
• The class.

The exchange is only possible when the following conditions are met :

• The iDTGV Ticket can only be exchanged for another iDTGV Ticket, excluding all other transport tickets or SNCF tickets (TGV, corail…) ;
• The tariff of the initial iDTGV Ticket authorises an exchange (some promotional tariffs are not exchangeable) ;
• The iDTGV Ticket was not created: The iDTGV is exchangeable until its Creation, i.e. before the personalisation of the iDTGV Ticket by introducing the name, first name and birthday of the Traveller and the validation of the details before the impression. Once the ticket is created, an exchange is impossible.

• The exchange has to be requested at least the day before departure and within the opening hours of the iDTGV Tickets Exchange Centre : no exchange can be realised the day of the departure of the train ;
• Seats are still available in the requested iDTGV coach.

The exchange of an iDTGV Ticket is only possible in an iDTGV Tickets Exchange Centre (0.892.682.042 – paid number for 0,34 Euros/min). The Centre is open on the following moments :

• Every day (holidays included)
• From 8am to 8pm .

This service is only available in French.

The exchange of an iDTGV Ticket is subject to a fee of 10 Euros all included applied per journey and per exchanged iDTGV Ticket (1 journey = 1 trip ; 1 iDTGV Ticket return trip = 2 trips), notwithstanding how many modifications are introduced. In case of a difference between the price of the initial iDTGV Ticket and the price of the new one, You will need to pay the difference, as well as the file costs.

The exchange of an iDTGV Ticket to an iDNIGHT Ticket, subject to the underlying exchange conditions, urges the acceptation of the General Conditions of iDNIGHT. The Order, the new ticket and the use on board, as well as the transport will be subject to the iDNIGHT General Conditions.

When ordering an iDTGV return Ticket, the ticket for the departure trip will simultaneously be personalised with your return trip. Should you require to change your iDTGV Tickets easier, we advise you to make two distinguished reservations. Please contact our Centre before personalising your iDTGV Ticket.

Before contacting our Centre, you should consult the availability of the journey on our internet site www.idtgv.com.

Payments are only possible in Euro and by credit card.

An exchange confirmation is sent automatically by e-mail. You can then print your new iDTGV Ticket from the iDTGV Site only.

Example: 2 persons would like to change their two sole trip tickets to Marseille, paid 39, 90 Euros per ticket for two sole trip tickets, to Avignon for the price of 49,90 Euros per ticket. They will thus pay 10 Euros fixed fee and 10 Euros for the difference of prices per ticket or 40 Euros in total for the two tickets.

Reimbursement

iDTGV will by no means execute a reimbursement,  except for delays and the conditions stipulated in article 6.

The reimbursement or the credit is only transferred to the person who has paid the iDTGV Ticket. iDTGV will by no means execute a reimbursement for cancelations of journeys for personal, professional or health reasons.

8. Services for handicapped Travellers

iDTGV offers a service for Travellers in wheel chairs to facilitate their journey and access to the train. This service is only granted to Travellers with an invalidity card by prefectures and to their eventual accompanying person.

The reservation of an iDTGV Ticket is made by the normal Order procedure on internet. The Traveller is obliged to order an iDTGV Ticket in second class, without Creating the iDTGV Ticket. The Traveller needs to communicate its JourneyFile afterwards. This number is addressed to iDTGV by mail from the online page « From me to You » on the iDTGV Site.

iDTGV will reserve a placement for the Traveller dedicated to wheel chairs, located in the first class in the iDzen room. After reception of the electronic mail of iDTGV confirming the placement dedicated to wheel chairs, the Traveller may proceed with the Creation and the impression of the iDTGV Ticket.

When the Traveller travels with an accompanying person, the reservations of two iDTGV Tickets is required and is ordered online with the normal Ordering procedure. The handicapped Traveller and his accompanying person must order iDTGV Tickets in second class, without Creating the iDTGV Ticket. They should send the numbers of their Journey File to iDTGV by e-mail from the online page « From me to You » on the iDTGV Site. iDTGV will reserve a placement for the Traveller dedicated to wheel chairs, located in the first class in the iDzen room, and its accompanying person within proximity of this room. After reception of the electronic mail of iDTGV confirming the placement, the Traveller and its accompanying person may proceed with the Creation and the impression of the iDTGV Ticket.

Services for disabled persons possessing an invalidity card with the transcription « third party »

All accompanying persons of Travellers with Reduced Mobility possessing an invalidity card with the transcription « third party » receive an iDTGV Ticket for free. This however does not mean that the accompanying person mustn’t have an iDTGV Ticket when travelling. In case the person does not have an iDTGV Ticket, the access to the iDTGV coach will be refused.

The reservation of an iDTGV Ticket for the Traveller must be made online through the normal Ordering procedure. The Traveller must order its iDTGV Ticket in second class, without Creating the iDTGV Ticket. The Traveller should send the number of the Journey File to iDTGV by e-mail from the online page « From me to You » on the iDTGV Site and mention that the Traveller possesses an invalidity card with the transcription « third person ». iDTGV will reserve a placement for the Traveller dedicated to wheel chairs, located in the first class in the iDzen room and its accompanying person within proximity of this room.

After reception of the electronic mail of iDTGV confirming the placement of the Traveller and the Order of the iDTGV Ticket and its accompanying person, the Traveller may proceed with the Creation and the impression of the iDTGV Ticket.

During the journey, the Traveller with Reduced Mobility and the accompanying person must have a valid official identity document by hand (with photograph). The Traveller with Reduced Mobility must also bring the invalidity card with the transcription « third person ». In case of emergency, the Traveller with Reduced Mobility must always carry a document with the telephone number of the third person with him.

Services for Handicapped Travellers, blind, partially sighted, deaf or partially deaf

Blind, partially sighted, deaf or partially deaf Travellers possessing an invalidity card « blindness » and/or « green star » without the transcription « third person »

The reservation of an iDTGV Ticket for a Blind, partially sighted, deaf or partially deaf Travellers possessing an invalidity card « blindness » and/or « green star » without the transcription « third person » can be made online following the normal Ordering procedure.

Blind, partially sighted, deaf or partially deaf Travellers possessing an invalidity card « blindness » and/or « green star » with the transcription « third person »

Blind, partially sighted, deaf or partially deaf Travellers possessing invalidity card «blindness» and/or « green star » with the transcription « third person » , the accompanying person receives an iDTGV Ticket for free. This however does not mean that the accompanying person musn’t have an iDTGV Ticket when travelling. In case the person does not have an iDTGV Ticket, the access to the iDTGV coach will be refused.

The reservation of the iDTGV Ticket for the b lind, partially sighted, deaf or partially deaf Traveller must be done online through the normal Ordering procedure, without Creating the iDTGV Ticket. The Traveller should send the number of the Journey File to iDTGV by e-mail from the online page « From me to You » on the iDTGV Site and mention that the Traveller possesses an invalidity card “blindness” and/or “green star” with the transcription “third person”. iDTGV will Order an iDTGV Ticket for the accompanying person.

After reception of the electronic mail of iDTGV confirming the Order of the iDTGV Ticket for the accompanying person, the Traveller may proceed with the Creation and the impression of the iDTGV Ticket.

During the journey, the Blind, partially sighted, deaf or partially deaf Traveller must have a valid official identity document by hand (with photograph). The b lind, partially sighted, deaf or partially deaf Traveller must also bring the invalidity card with the transcription « third person ». In case of emergency, the Traveller with Reduced Mobility must always carry a document with the telephone number of the third person with him.

In accordance with the dispositions of the law of 11 February 2005 regarding the « equality of chances », the civil handicapped person possessing a cart mentioning an invalidity degree superior to 80%, for whatsoever handicap, and all pensioned war soldiers possessing a card with two blue bares on, may be accompanied by a guiding or assisting dog (and an accompanying person) for free. When, during the journey, other Travellers object to the presence of the guiding or assisting dog, the personnel shall try to find another solution by changing the location on the iDTGV coach. If no solution is found, the Travellers shall be imposed with the presence of the guiding dog. The free access for guided and assisting dogs is only accepted when the owner is able to present an official sanitary certificate or an equivalent document showing that the dog is trained for this purpose.

The Travellers with guiding dogs must present themselves at least 20 minutes before the time of the departure of the train.

9. Groups

The reservation for groups for journeys with iDTGV is limited to 6 persons.

10. Luggage

The luggage that You bring on the iDTGV coaches are under your own surveillance and responsibility during the whole journey. All risks for loss, damages and theft of the luggage is on your own charge.

Free luggage on board are the following :

• Two hand bags (suite case, rucksacks, holiday bags) per Traveller.
• One hand bag per Traveller and, one object per Traveller ; one buggy, one wheel chair, one bicycle with removable wheels which can be stored in a special bag of maximum 1,20 x 0,90m, one surfboard in a special bag of maximum 1,20m x 0,90m, one pair of skis, one monoski or one snowboard.
• One hand bag per Traveller and one luggage of 50cm x 50cm x 50cm, or
• One hand bag per Traveller and one music instrument.

Travellers wishing to travel with more than two bags must contact the iDTGV Call Centre to purchase an iDTGV Luggage Ticket for 35€ per extra luggage. Each Traveller is limited to two supplementary iDTGV Luggage Tickets within the aforementioned categories. If this is not respected, a regulation fee of 45€ per baggage is required.

Each luggage within the train must be identified as the possession of the Traveller ; all non identified objects are considered as suspicious and may be destroyed by the competent services. Therefore, a visible tag with your name and first name is necessary on your luggage when deposing it in the coach under or above your seat as well as the foreseen collective spaces in the coach. Tags are available at the SNCF stations.

The purchasing service for the iDTGV Luggage Tickets are only accessible by phone. The Call Centre is open every day (Sundays and holidays included), from 8am to 8pm. You can reach them on the number 0.892.682.042 (paid number for 0,34 Euros/min) every day (holidays included) from 8am to 8pm. You can purchase your iDTGV Luggage Ticket at the latest one day before departure.

The iDTGV Luggage Ticket is neither refundable, nor changeable and must be presented at the quay to the iDTGV Supervisor together with your Traveller’s Ticket in order to get access to the coach. This iDTGV Luggage Ticket must be printed by yourself in a PDF format using the Acrobat Reader software.

The luggage may not impede the circulation of the Travellers on board and the security of the persons. The Supervisor has the authority to decide whether the luggage is disturbing on board or not. Travellers with disturbing luggage will not be accepted on board if the luggage may not be left behind.

Please note :

The ascending zone is reserved for Travellers possessing an iDTGV Ticket. It is therefore forbidden to be accompanied by a third person until the door of the train in order to help You with the luggage. A Traveller with an iDTGV Luggage Ticket however, may be assisted to transport a voluminous luggage until the door of the train. The third person is nevertheless not authorised to get into the iDTGV coach.

11. Domesticated Animal

How to purchase a Ticket for my domesticated animal ?

No animal is admitted to the coaches dedicated to the transportation of Travellers.

However, Animals complying to certain conditions may be tolerated on board of the iDTGV.

In order to be admitted to the iDTGV coach, small animals must be transported in a closed container (maximum measures: 45 cm x 30 cm x 25 cm ) and must weigh less than 6 kilos. If these conditions are met, the animal can travel for free and you will not have to present a domesticated animal ticket.

« Large » animals with a weight superior to 6 kilos, as well as « small » animals with a weight inferior to 6 kilos but outside a container with the maximum measures may also access the coaches, but must be muzzled and held on the leach and have an iDTGV Domesticated animal Ticket (with a limitation of two iDTGV Domesticated Animal Tickets per Traveller). The price of such a ticket is 35€. In case of infraction, the regulation fee is up to 45€.

The presence of an animal on board of the iDTGV is only accepted when no opposition of other Travellers is expressed.

Important : iDTGV does not sell iDTGV Domesticated Animal Tickets online, nor at the sales windows in the stations or travel agencies. They would be considered as null and void on the iDTGV.

The iDTGV Domesticated Animal Tickets can only be purchase by phone. The Call Centre is open every day (Sundays and holidays included), from 8am to 8pm. You can reach them on the number 0.892.682.042 (paid number for 0, 34 Euros/min) every day (holidays included) from 8am to 8pm. You can purchase your iDTGV Domesticated Animal Ticket at the latest the day before departure within the opening hours of the Exchange Call Centre of iDTGV Tickets.

The iDTGV Domesticated Animal Ticket is neither reimbursable, nor changeable. This ticket must be printed by you in a PDF format using the Acrobat Reader software. This ticket, together with your own ticket must be presented on the quay before getting access to the coach.

Which type to choose?

iDTGV accepts domesticated animals on board of the iDzap room. The iDzen room is not advised for Travellers with domesticated animals in order to preserve the tranquility of the other Travellers.

What are the access conditions for my domesticated animal ?

Please ensure that the presence of your domesticated animal does not disturb the other Travellers. The Supervisor has the authority to decide whether the conditions regarding the transport of the domesticated animal are respected, or if he Traveller and his animal must change places when disturbing the other Travellers.
Travellers with domesticated animals who do not respect the access conditions will not be admitted on board if the cannot leave the animal behind.

Guiding dogs may travel for free on iDTGV when meeting the conditions set out in article 8.

12. Responsibility

For the Annexed Services of the Partners

Except legally contrary dispositions, you will understand that, as acting as a intermediary, iDTGV cannot be responsible for the Annexed Services between You and a Partner with regard to the availability, nature, labelling, quality of the sold products or services, their conformity, delay of delivery or use by You.

iDTGV does not accept any guarantee regarding the good execution of the Annexed Services offered directly by the Partner. For all guarantees related to products or services provided by a Partner, the User shall contact the Partner immediately through the specific conditions.

Regarding the railway transport offered by SNCF

IDTGV may not be held responsible for the transport tickets offered by SNCF. SNCF is responsible for all kind of damages to the Travellers, caused by the exploitation of the railway transport services.

SNCF, in its quality of transporter, will assure:

• Corporal or material damages to the Travellers, in accordance with the general jurisprudence applied in the contracts of transport of Travellers ,
• when SNCF need to effectuate handling operations or moving luggage (for example between two different transports when the journey is interrupted), losses and damages during this operation, within the same conditions as those in the tarriffs of the Travellers for the registered luggage.

However, the risk of loss, damages or theft of luggage brought by you are on your own charge.

For all services

IDTGV is not responsible for the non execution for a part or the whole of your Order, in case of non availability of the iDTGV service, force majeure, perturbations or total or partial strikes of the transport and/or communication.

When Ordering your iDTGV Tickets, you declare knowing and accepting the characteristics and limitations of the internet, especially concerning its technical performances, the delays in response when consulting, interrogating or transferring details and the risks regarding the security of the communication.

iDTGV cannot be held responsible because of the lack of performance or bad performance of a service required bu You should if the lack of performance or bad performance is due to Your responsibility or to a third person responsibility or in case of force majeure.

Except legally contrary dispositions, iDTGV cannot take any responsibility for the mistakes of one of the Partners.

13. User Service and claims

All demands for information precisions or claims, eventually relating to payments, exchanges or the transport itself, must be addressed to the item « Contact » on the iDTGV Site.

All demands related to technical difficulties regarding the use of the Agency Site and the emission of tickets must be addressed to the Travel Agency itself.

14. Applicable law

The General Conditions of Sale of iDTGV are subject to French law. All disputes relating to the interpretation and/or execution are subject to the jurisdiction of the French Courts.

Legal information

This Internet Site is published by Voyages-sncf.com, listed in the Company and Trade Registry of Nanterre as number 431 810 621, having its registered offices at 2 place de la Défense, CNIT 1, BP 440, 92053 Paris La Défense Cedex, France.

Voyages-sncf.com holds a travel agency license under number LI 092 01 002.

The publishing manager is Madame Rachel Picard.

The general structure, as well as the items contained in this Internet Site (especially brands, logos, texts, photos, graphics, images, sounds, etc.) that comprise this Site are protected by copyright law.

Any representation or reproduction, in whole or in part of this Site, in any form whatsoever and by any means whatsoever, for purposes other than of a strictly personal nature, is strictly prohibited without prior written approval of Voyages-sncf.com.

Any fraudulent use in whole or in part of the Site (hacking, infringement, etc.) is liable to lawsuit in accordance with current legislation. Voyages-sncf.com reserves the right to install cookies on the user's computer, in order to allow the connection to be optimised and to personalise the use of the Site. This option can be deactivated via the browser software.

The hypertext links established by this Site can direct the user to external sites for which Voyages-sncf.com can in no way be held responsible for the content.

Appendix

Appendix 1

• FRANCE

Appendix 2

• BELGIQUE
• LUXEMBOURG
• PAYS-BAS
• ESPAGNE
• PORTUGAL
• ITALIE
• SUISSE
• GRANDE-BRETAGNE
• IRLANDE DU NORD
• JERSEY
• GUERNESEY
• IRLANDE

Appendix 3

• ALLEMAGNE
• AUTRICHE
• LES ACORES
• AFGHANISTAN
• AFRIQUE DU SUD
• ALBANIE
• ALGERIE
• ANGOLA
• ANGUILLA
• ANTARCTIQUE
• ARABIE SAOUDITE
• ARMENIE
• ASCENSION
• AZERBAIDJAN
• BAHREIN
• BELARUS
• BENIN
• BHOUTAN
• BOLIVIE
• BOSNIE-HERZEGOVINE
• BOTSWANA
• BRUNEI
• DARUSSALAM
• BULGARIE
• BURKINA FASO
• BUBUNDI
• CAMBODGE
• CAMEROUN
• CAP-VERT
• REPUBLIQUE CENTRAFICAINE
• CHILI
• CHINE
• CHYPRE
• COMORES
• CONGO
• DANEMARK
• FINLANDE
• NORVEGE
• SUEDE
• LA REPUBLIQUE DEMOCRATIQUE
• DU CONGO
• LIECHTENSTEIN
• REPUBLIQUE POPULAIRE
• DEMOCRATIQUE DE COREE
• COTE D'IVOIRE
• CROATIE
• CUBA
• DJIBOUTI
• EGYPTE
• EMIRATS ARABES UNIS
• ERYTHREE
• ESTONIE
• ETATS FEDERES DE MICRONESIE
• ETHIOPIE
• FIDJI
• GAMBIE
• GEORGIE
• GEORGIE DU SUD
• GHANA
• GIBRALTAR
• GRECE
• GUAM
• GUINEE
• GUINEE BISSAU
• GUINEE EQUATORIALE
• GUYANA
• HONGRIE
• ILE BOUVET
• ILE CHRISTMAS ILES CAROLINES
• ILES COCOS(KEELING)
• ILES COOK
• ILES FALKLAND(MALVINAS)
• ILES HEARD ET ILE MCDONALD
• ILES MARIANNES
• ILES MARSHAL
• ILES SALOMON
• ILES SANDWICH DU SUD
• ILES VIERGES BRITANNIQUES
• REPUBLIQUE ISLAMIQUE D'IRAN
• IRAQ
• ISRAEL
• JAMAHIRIYA ARABE LIBYENNE
• JORDANIE
• KAZAKSTAN
• KENYA
• KIRGHIZISTAN
• KIRIBATI
• KOWEIT
• LESOTHO
• LETTONIE
• LIBAN
• LIBERIA
• LITUANIE
• MACAO
• MACEDOINE
• MADEGASCAR
• MADERE
• MALAWI
• MALDIVES
• MALI
• MALTE
• MAROC
• MAURICE
• MONGOLIE
• MONTENEGRO
• MOZAMBIQUE
• MYANMAR
• NAMIBIE
• NAURU
• NEPAL
• NIGER
• NIGERI
• OMAN
• OUGANDA
• OUZBEKISTAN
• PANAMA
• PAPOUASIE-NOUVELLE GUINEE
• PARAGUAY
• PITCAIRN
• POLOGNE
• QATAR
• REP.DEMOCRATIQUE POPULAIRE LAO
• REPUBLIQUE ARABE SYRIENNE
• REPUBLIQUE DE MOLDOVA
• ROUMANIE
• FEDERATION DE RUSSIE
• RWANDA
• SAINT KITTS ET NEVIS
• SAINT MARIN
• SAINTE HELENE
• SAINTE LUCIE
• SAMOA
• SAO TOME ET PRINCIPE
• SENEGAL
• SERBIE
• SEYCHELL
• SIERRA LEONE
• SLOVAQUIE
• SLOVANIE
• SOMALIE
• SOUDAN
• SRI LANKA
• SURINAME
• SWAZILAND
• TADJIKSTAN
• TANZANIE
• TCHAD
• TCHEQUE REPUBLIQUE
• TOGO
• TONGA
• TRINITE ET TOBAGO
• TRISTAN DA CUNHA
• TUNISIE
• TURKMENISTAN
• TURQUIE
• TUVALUE
• UKRAINE
• URUGUAY
• VANUATU
• VIET-NAM
• YEMEN
• YOUGOUSLAVIE
• ZAMBIE
• ZIMBABWE
• GROENLAND
• ILES FEROE
• VATICAN
• ILE DE MAN

iDNIGHT GENERAL CONDITIONS OF SALE – 2008/09/01

General Provisions

Object

iDNIGHT is a railway transport service offer proposed by the company, iDTGV.
In order to benefit from iDNIGHT products and services, we invite you to read the General Conditions of Sale (hereinafter referred to as “General Conditions”), set forth hereunder.
Acceptance of these General Conditions by ticking the special box on the iDNIGHT Site, is required when confirming your Order and is a condition for provision of iDNIGHT Tickets and access to IDNIGHT’s Ancillary Services. The company iDTGV reserves the right to amend these General Conditions at any time, on the understanding that such modifications shall not apply to Orders accepted beforehand by iDTGV.
Definitions
You (you): Any user of the Agency Site who orders iDNIGHT Tickets via the said site.
iDTGV: Simplified Joint-Stock Company, registered at the RCS of Nanterre under the number 478 221 021 and whose head office is located at 7, rue Pablo Neruda, 92300 LEVALLOIS PERRET.
iDNIGHT: Railway transport service for passengers on night trains travelling on TGV trains supplied by iDTGV, providing accommodating every passenger with a seat.
iDNIGHT Ticket: In the context of the iDNIGHT offer, this is a document saved by the Passenger in the printed ticket® format, which gives access to a seat and establishes the right to transport in an iDNIGHT train, subject to its validity being electronically checked by a barcode reading system.
Order(s): The operation by which you reserve online through the Agency Site one or more iDNIGHT Tickets, and pay for them online by bank card (CB, Visa or Eurocard/Mastercard). This operation includes the acceptance beforehand by you of these General Conditions. The Order is completed upon confirmation of payment.
Creation: Personalisation of the iDNIGHT Ticket by entering the Passenger’s surname, first name and date of birth, then confirming before printing out.
Travel File: This contains all the details of your journey linked to a reference number which is given to you in order to print out the iDNIGHT Ticket and/or for any claim. There might be several Travel Files in the same order.
Ancillary Services: These are all the services made available to you by iDTGV in iDNIGHT trains; Ancillary Services vary according to the date of the journey and chosen ambience. These services are provided by partners of iDTGV.
Agency Site: This is the website of the online travel agency which you log into to order one or more iDNIGHT Tickets. You can also log into the Agency Site to print out your iDNIGHT Tickets and access your Travel File.
iDNIGHT Site: This is the iDNIGHT Website, located at this address: www.idnight.com which you can log into to print out your iDNIGHT Tickets and access your Travel File.
Supervisor: An SNCF agent who ensures Passenger safety and is responsible for inspecting iDNIGHT Tickets on iDNIGHT trains. Supervisors are certified by the Public Prosecutor and are sworn in. From that time on, they are authorised to find out and take down the identity and address of offenders when they carry out their check on the existence and validity of passengers’ tickets (Article 529-4 II of the Penal Procedure Code). The supervisor also ensures that iDNIGHT conduct regulations are respected onboard iDNIGHT trains, as stipulated in article 4 of these iDNIGHT General Conditions of Sale. He is also involved in the provision of services onboard.
iDlounge Car: 2nd class carriage, situated near to the bar carriage, whose seats are not on offer. Passengers from the entire iDNIGHT train can have access to this car to enjoy the activities on offer.
Passenger: This is any client who is transported or supposed to be transported by iDNIGHT, in possession of an iDNIGHT Ticket and whose surname, first name and date of birth appear on this iDNIGHT Ticket.
What is iDNIGHT ?
iDTGV issues tickets and organises Ancillary Services in iDNIGHT trains. Comprised of carriages with a seat for every passenger, the iDNIGHT train also has entertainment areas such as the iDlounge. iDNIGHT Tickets can only be ordered on the Internet. The transport service is provided by the SNCF who retains technical control of the journey, and in particular, takes on safety obligations in its capacity as a carrier. Transport of Passengers in iDNIGHT trains is provided in exchange for definitive payment beforehand of the corresponding iDNIGHT fare.

2.  Rates

iDNIGHT fares are applicable whatever the passenger.
Only children under 4 years old on the date of the trip are authorised to travel for free, but, in this case, they cannot be given a specific seat. To obtain a specific seat for a child who is under 4 years old, an iDNIGHT Ticket will have to be acquired under the normal pricing conditions.
Price reductions, business cards, social, railworker or government-regulated rates or SNCF fidelity programmes, are not applicable to these prices.
Furthermore, no option linking an ancillary service such as “train +” autotrain, luggage service, etc., is available with the purchase of an iDNIGHT Ticket.

3. Ordering

Capacity
To order and pay for the Order, you must be at least 18 years of age, and legally capable of entering into and respecting these General Conditions. You are financially responsible for the Orders which are placed in your name on your behalf and that of a third party. You also guarantee the veracity and accuracy of the information you provide.
How Do I Place an Order ?
You reserve your order directly online, via the Agency Site. All the information relating to your Order will appear in your “Travel File.”
iDNIGHT Tickets can be ordered a maximum of 6 months before the date of the train’s departure. Purchasing an iDNIGHT Ticket can be done at the latest, one hour before the train leaves from the station of departure.
When you order an iDNIGHT Ticket, you choose:

• The number of Passengers;
• The dates and times of departure and/or return;
• The places of departure and arrival;
• The desired class onboard the train (1st or 2nd).

You will then see a page displayed with suggestions of iDNIGHT Tickets relating to your choices.
You now select the iDNIGHT Ticket of your choice, then ensure that it has been established with the details you entered, particularly the date and time and the station of departure, and the destination of the journey.
You then confirm your choice of iDNIGHT Ticket after having entered your contact details (surname, first name, e-mail address) and having ticked the special box to accept these General Conditions unconditionally.
You then make an online secure payment using a payment card after having entered your bank card details (type of payment card, number and expiry date) and having confirmed your transaction by clicking on “Confirm.” After confirmation of your Order, your iDNIGHT Ticket is non-refundable.
Finally, a confirmation of your Order is automatically sent to you by e-mail indicating your Travel File’s reference. This Travel File reference is personal to you. The Travel File is non-transferable.
If you buy a two-way iDNIGHT Ticket, the creating and printing-out of the iDNIGHT Ticket for the outward bound journey will not be separable from the creating and printing out of the return part of the iDNIGHT Ticket.
As a result:

• The same Passenger must travel on the two journeys;
• Exchanging an iDNIGHT Ticket is subject to the conditions delineated in article 7; in particular, your iDNIGHT return Ticket will not be able to be exchanged once you have created the iDNIGHT Ticket for the outward bound journey. In order to have an extended period of exchange, subject to the conditions in article 7, you must make two transactions for the purchase of iDNIGHT Tickets.

How to Make an Online Payment for Your Order
Payment online is made directly to iDTGV, exclusively in Euros, for minimum amounts of 1 Euro and a maximum of 800 Euros per day and per payment card.
The following payment cards are accepted:

• Payment cards issued in France by the Carte Bleue, EUROCARD, MASTERCARD and VISA networks;
• Payment cards issued abroad by the EUROCARD, MASTERCARD and VISA networks.

Payments made to iDTGV via the Agency Site are encrypted in accordance with the SSL procedure (Secure Socket Layer).
How Do I Pick Up My Order ?
iDNIGHT Tickets are only issued in the printed ticket® format. You cannot pick up an Order (ticket) from a physical travel agency nor from the SNCF (station kiosks, boutiques, machines).
You can create your iDNIGHT Ticket:

• Either immediately following your Order from the Agency Site ;
• Or later from the iDNIGHT Site or the Agency Site by indicating your name and Travel File reference.

After creation, your iDNIGHT Ticket, whether it has been printed out or not, is non-refundable and non-exchangeable.
After its creation, your iDNIGHT Ticket can be exchanged at the iDTGV Ticket exchange call centre under the conditions stipulated in article 7 of these General Conditions. In this case, the iDNIGHT Ticket will only be able to be printed out from the iDNIGHT Site.
Printing out is carried out from your computer which has been duly configured (you must have a computer connected to the Internet and which is equipped with Acrobat Reader software as well as a laser or jet ink printer with a minimum resolution of 300 dpi.
Printed Ticket® Validity Conditions

• The iDNIGHT Ticket is only valid if it is printed on white A4 paper blank on both sides, without modifying the print-out size, in portrait format (vertical) with a laser or jet ink printer. Under no circumstances can it be presented using another medium (electronic, screen, etc.) as this will invalidate the ticket. You can only print out one ticket at a time per sheet of A4 paper (no double-sided print-outs). Good printing quality is required. Partially printed, dirty, damaged or illegible iDNIGHT Tickets will not be accepted onboard and will be deemed not valid. If there is a problem or the print-out quality is not good, you will have to print out your “.pdf” file again. To check the quality of the print-out, make sure that the information on the iDNIGHT Ticket, as well as the text within the image are legible.
• The iDNIGHT Ticket is only valid subject to the effective and definitive payment of the fare directly to iDTGV no later than on the day of the journey to which the ticket relates.
• The iDNIGHT Ticket is personal and non-transferable. At inspections, it is mandatory that you present your iDNIGHT Ticket and an official piece of identity which is valid with a photograph: national identity card, passport, driving licence or residence permit. Family record books are accepted for children. The iDNIGHT Ticket is only valid for the train, date, time, class, journey and Passenger designated. In other cases, the iDNIGHT Ticket will be deemed invalid and you must obtain another iDNIGHT Ticket to be in order. The iDNIGHT Ticket must be retained until leaving the destination station. Embarkation and disembarkation must only take place at the stations indicated on your iDNIGHT Ticket. Any breach of this rule will be subject to a regularisation fee of €35.
• In addition to the aforementioned validity criteria, the iDNIGHT Ticket is also only valid subject to the inspection carried out electronically using an iDNIGHT bar-code reading device. This check definitively confirms the validity of the iDNIGHT Ticket using the latest updated information in iDNIGHT’s computer systems. In the event of an electronic inspection which confirms the invalidity of the iDNIGHT Ticket presented by the Passenger, the information contained in the bar-code reading device will serve as proof and the iDNIGHT Ticket will be deemed invalid.  Except in the event of glaring errors, the Passenger recognises and accepts that information issuing from iDNIGHT computer systems as indicated by the bar-code reading device at the time of the electronic iDNIGHT Ticket inspection, has probative force in all claims or litigation relating to the validity of the iDNIGHT Ticket. This electronic information supersedes the information indicated on the iDNIGHT Ticket presented by the Passenger.

For safety reasons, you must arrive no later than 5 minutes before the train’s departure; beyond this time, you will be refused access onboard. In order to ensure the departure of iDNIGHT trains under the best possible circumstances, it is strongly advised that you arrive at the platform at least 20 minutes before the train’s departure.
The iDNIGHT Ticket does not have to be punched.
iDTGV declines any responsibility for:
- anomalies which might occur during the placing of an Order, processing or printing out the iDNIGHT Ticket, insofar as they were not caused intentionally or as a result of negligence;
- loss, theft or illicit use of the iDNIGHT Ticket.
The iDNIGHT Ticket, respecting the aforementioned regulations and whose validity is electronically verified at the time of ticket inspection, serves as proof.
In the event of failure to comply with all or part of the regulations delineated above, the iDNIGHT Ticket will be deemed invalid. Your situation can be regularised by paying the fare for a new iDNIGHT Ticket plus a flat-rate surcharge as per the conditions stipulated hereunder in Article 5.
Where Can I See a Breakdown of My Order ?
Using your name and the references of the Travel File/s which you wish to consult, you can see a breakdown of your Order on the iDNIGHT Site and/or the Agency Site, at any time up until two months after the train’s departure.
Order Confirmation
A confirmation e-mail is sent to you as soon as the Order is confirmed which gives a breakdown of your Order and in particular, shows you the references of the Travel Files/s.

4. Regulations Onboard iDNIGHT Trains

As you are using SNCF facilities, you must comply with the applicable safety standards in the trains as well as the provisions of regulatory and legal nature (in particular, the law of the 15th of July, 1845 and its implementation order no 730 of the 22nd of March, 1942) which organise the police, safety and aim to maintain order in trains, stations and on the rail tracks, as displayed in the main railway stations.
Furthermore, as you are using iDNIGHT services, you are bound to comply with the specific conduct regulations onboard iDNIGHT trains.

• Before boarding

Access onboard the iDNIGHT will be refused to anyone violating the provisions of order no 730 of the 22nd of March, 1942, particularly as a result of disturbing the peace or being in a drunken state.

• Onboard

For safety reasons and as part of enforcing the provisions of regulatory and legal nature (in particular, the law of the 15th of July, 1845 and its implementation order no 730 of the 22nd of March, 1942) which organise the police, safety and aim to maintain order in trains, you are strictly forbidden from consuming your own alcohol onboard. In the event of failure to comply with these abovementioned provisions, you will be considered to be in an irregular situation.
iDNIGHT Trains are all non-smoking and this applies to all areas of the train. In accordance with the provisions of article R. 3512-1 of the Public Health Code, any breach of this regulation shall be punished by the fine stipulated for third-class infringements in article R 3512-1 of the Public Health Code.
You undertake to respect the cleanliness of the train and its equipment. You undertake not to damage the facilities, equipment and furniture as well as objects made available to you, particularly for planned entertainment on board. In accordance with the provisions of article 80-2 of the order of the 22nd of March, 1942, any damage to equipment is likely to be subject to the fine stipulated for fourth-class infringements.
You are obliged to sit in the seat indicated on your iDNIGHT Ticket. If you wish to make a change, you must first speak with the Supervisor who will have full authorisation to accept or refuse the change.
In iDNIGHT carriages other than those given over to entertainment such as those listed hereinafter, you undertake to respect the peace and quiet of all Passengers, particularly between 1 a.m. and 5 a.m.
You undertake to comply with the instructions of the Supervisor who is in charge onboard, and generally to comply with all of the iDNIGHT crew.
WARNING: Any person who infringes the legal or regulatory provisions onboard, and whose non-compliance is likely to compromise the safety of Passengers or cause disturbance to the peace, might be ordered to disembark at the next station following observation of the facts.
iDlounge Carriage
The iDlounge is an open convivial space where Passengers wishing to take part in an activity or entertainment meet to discover the products and services of iDNIGHT’s partners, play or meet other Passengers.
In order for everyone to enjoy this space to the full, when you are in the iDlounge carriage, you undertake:

• To respect the cleanliness of the iDlounge carriage; in particular, do not leave anything on your seat after having taken part in the activity/entertainment, and do not damage the area;
• Not to damage the equipment or products made available to you; iDTGV reserves the right to initiate the appropriate proceedings in the event of damage caused to and/or theft of any item or entertainment equipment;
• To respect the Supervisor, the Barista, the co-ordinator and the other Passengers taking part in the entertainment and to follow the instructions given by the crew;
• To accept the seating restrictions in the iDlounge Carriage and to comply with the choices made by the co-ordinator, Supervisor or Barista for registrations;
• Not to take with you, bring in or consume any drink which was not purchased at the bar.

Bar Carriage
As mentioned above, you undertake:

• Not to smoke in the Bar Carriage as is the case for the rest of the train;
• Not to damage equipment and to respect the cleanliness of the premises;
• To comply with the crew’s instructions.

The Barista reserves the right not to serve alcohol to anyone in a state of drunkenness.
The sale of alcohol to minors of under 16 is not permitted. The Barista thus reserves the right to ask Passengers for a piece of identity in order to check their age.
It is forbidden for Passengers to take with them, bring in or consume in the Bar Carriage any drink which was not purchased there.
iDNIGHT offers Passengers the opportunity of giving a musical performance in the Bar Carriage. You are obliged to comply with the choice made by the Barista for registrations, as well as with the time allotted for the performance. At any time, the Barista reserves the right to end your performance if he deems it necessary. In particular, your performance must not contain any words of a sexual or racist connotation or which could be an incitement to violence.

5. Inspection of Tickets and Regularisation

Inspection
In order to access iDNIGHT trains, the reservation of a seat and possession of an iDNIGHT Ticket, to the exclusion of any iDTGV or SNCF tickets, are obligatory.
The iDNIGHT Ticket is only valid for the train, date, time, class, journey and the Passenger designated on the ticket. In other cases, the iDNIGHT Ticket will be deemed invalid. In the same way, failing the effective and definitive payment of the iDNIGHT Ticket fare no later than on the day of the journey, the iDNIGHT Ticket will be deemed invalid. The iDNIGHT Ticket must be retained until leaving the destination station.
You must present you iDNIGHT Ticket upon the request of SNCF agents in stations and on the trains. On boarding the train, you are obliged to hold up your iDNIGHT Ticket to the bar-code reading device which will definitively confirm its validity.
iDNIGHT Tickets cannot be purchased from an SNCF agent or from the Supervisor. Consequently, if you take an iDNIGHT train without first being in possession of a valid iDNIGHT Ticket, at the time of the inspection you will be considered to be in an irregular situation.
However, if you have ordered an iDNIGHT Ticket and you are unable to present it, you can board the iDNIGHT train, after the Supervisor has checked an official piece of identity, registering your identity on the Passenger list, and following payment of the sum of 5 Euros which includes the fee for onboard issuance.
Regularisation
Commercial Regularisation
If you find yourself without an iDNIGHT Ticket or in possession of an invalid ticket, and you consult with the Supervisor of your own accord, informing him of the irregularity of your situation upon the train’s departure from the station of embarkation, you can regularise your situation on a commercial basis.
Commercial regularisations are carried out in accordance with the conditions stipulated hereunder:

• Having no ticket or an invalid ticket in an iDNIGHT train:

Whatever the journey involved, the following regularisation terms are applied:

• If you travelling in first class, you must pay the maximum fare for 1st class on the iDNIGHT price list applicable for the journey and period concerned, plus a flat-rate fee of 10 Euros for onboard issuance.
• If you are travelling in second class, you must pay the maximum fare for 2nd class on the iDNIGHT price list, applicable for the journey and period concerned, plus a flat-rate fee of 10 Euros.

The sum owing for this commercial regularisation must immediately be paid by the Passenger to the Supervisor.

• Upgrading

On board the iDNIGHT train, upgrading, i.e., a Passenger who travels in a class higher than that shown on his iDNIGHT Ticket, is subject to the prior agreement of the Supervisor with whom the Passenger must consult.
If the upgrading is authorised, the Supervisor will collect the difference between the maximum fare for 1st class on the iDNIGHT price list applicable for the journey and period concerned, less the fare paid for the ticket presented.
In the event that you should not consult with the Supervisor of your own accord, the difference in price will be charged plus a flat-rate fee of 25 Euros.
Passengers in an Irregular or Fraudulent Situation
You are in an irregular situation if, after the train’s departure and, without having first consulted with the Supervisor of your own accord, you are not able to present the Supervisor with a valid iDNIGHT Ticket, i.e., particularly if:

• You are not able to present any iDNIGHT Ticket or you present an illegible IDNIGHT Ticket;
• You present an iDNIGHT Ticket without being able to prove your identity;
• You are using your iDNIGHT Ticket under circumstances where the journey, date, time, train and class are different from those shown on your iDNIGHT Ticket;
• You are using a ticket other than an iDNIGHT Ticket;
• The invalidity of your iDNIGHT Ticket is confirmed following an electronic check carried out by the ticket inspector’s bar-code reading device.

Embarkation and disembarkation must take place at the stations indicated on your iDNIGHT Ticket. In the event of failure to comply with this stipulation, the sum of 35 Euros will have to be paid to the Supervisor per Passenger.
At the time of the inspection, if you have not already informed the Supervisor of your own accord about the irregularity of your situation under the circumstances set out above, you will have to regularise your situation by the immediate payment of a sum whose amount is stipulated above.
Any irregular situation will be subject to a report drawn up by the Supervisor and will give rise to the immediate payment of a flat-rate fee as stipulated hereunder in addition to the potential shortfall in price.
When carrying out an inspection to check for the existence and validity of Passengers’ iDNIGHT Tickets, Supervisors are authorised to take the identity and address of the offender. In the event that the Passenger objects to having his/her identity taken, which is required for making a report about the infringement, the Supervisor may call upon the assistance of an officer or policeman from the judicial police.
The applicable regularisation amounts are set in the following way:

• If you are travelling in first class, you must pay the maximum fare for 1st class on the iDNIGHT price list applicable for the journey and period concerned, plus a flat-rate fee of 25 Euros, including the fee for onboard issuance.
• If you are travelling in second class, you must pay the maximum fare for 2nd class on the iDNIGHT price list, applicable for the journey and period concerned, plus a flat-rate fee of 25 Euros, including the fee for onboard issuance.

The fee is payable by any Passenger in an irregular situation.
Furthermore, if the Supervisor observes upgrading, this gives rise to payment of the difference in fare of 30 Euros plus a flat-rate fee of 20 Euros.
You are in a fraudulent situation particularly if, within the inspection enclosure or in an iDNIGHT train:

• You use a forged iDNIGHT Ticket;
• You use a falsified iDNIGHT Ticket;
• You use an iDNIGHT Ticket made out in the name of another person;
• You use an iDNIGHT Ticket without having paid the fare.

Any fraudulent situation will be subject to a report drawn up by the Supervisor or any other person authorised to this effect and will give rise to the immediate payment of a flat-rate fee as set hereunder, added to the potential difference in fare.
When carrying out an inspection to check for the existence and validity of Passengers’ iDNIGHT Tickets, Supervisors are authorised to take the identity and address of the offender. In the event that the Passenger objects to having his/her identity taken, which is required for making a report about the infringement, the Supervisor may call upon the assistance of an officer or policeman from the judicial police.
The applicable regularisation amounts are set in the following way:

• If you are travelling in first class, you must pay the maximum fare for 1st class on the iDNIGHT price list applicable for the journey and period concerned, plus a flat-rate fee of 118 Euros, including the fee for onboard issuance.
• If you are travelling in second class, you must pay the maximum fare for 2nd class on the iDNIGHT price list, applicable for the journey and period concerned, plus a flat-rate fee of 118 Euros, including the fee for onboard issuance.

The fee is payable by any Passenger in a fraudulent situation.
Any fraudulent use of an iDNIGHT Ticket can lead to its immediate confiscation and if need be, prosecution.
Moreover, if you are in possession of a forged, falsified or unpaid iDNIGHT Ticket, a plaint may be lodged against you for fraud.
Infringement reports come under the “Loi Sécurité Quotidienne” (Daily Security Law) of the 15th of November, 2001 and particularly the offence of habitual fraud.
Terms of Payment
Any collection of payments by Supervisors gives rise to a receipt which, if need be, can serve as a ticket.
When onboard iDNIGHT trains, payment can be made in cash which is legal tender in France, cheque or postal order in Euros payable in France, or by bank card (French or foreign) with the chip displaying the CB, VISA or MASTERCARD logo, with the exception of authorisation cards (whose characters and numbers are not raised). Acceptance of cheques is subject to presenting an official, valid piece of identity with photograph and a second official document if the total of the cheque amounts to more than 150 Euros. If you cannot or do not want to pay the sum asked of you straightaway and thus refuse the proposed transaction, an infringement report will be drawn up by the Supervisor. In this case, administrative charges of 38 Euros will be added to the initial sum.
You have a period of time as provided for by the law to:

• Settle the transaction amount which includes:

        - The requested amount for regularisation;
- The administrative fees, in accordance with the provisions of article 529-4 of the Penal Procedure Code and those of articles 80-4 to 80-7 of the modified Order no 730 of the 22nd of March, 1942;

• Or to send a letter of dispute with reasons to iDNIGHT who will send it on to the Public Prosecutor.

When carrying out an inspection to check for the existence and validity of iDNIGHT Tickets, Supervisors are authorised to take the identity and address of the offender.
If an offender refuses or is unable to prove his/her identity, the Supervisor will immediately inform an officer of the judicial or national police who have jurisdiction in the area, who may then demand that the offender comes forward without delay.
If payment is not made within the allotted legal time period and in absence of a letter of dispute, the offender will be subject to prosecution in accordance with the provisions of articles 529-3 to 529 of the Penal Procedure Code.
In the event of an infringement not related to payment of fares, coming under the Order of the 22nd of March, 1942, the maximum amount of the legal flat-rate fee is 144 Euros.

6. Timetable

iDTGV undertakes to keep to the timetable published on the date of the Order. In the event that, for reasons not attributable to iDTGV, there should be a modification of the timetable before the date of departure, iDTGV will do its maximum to inform you as soon as possible.
In the event that the iDNIGHT train should arrive at the terminal 60 minutes later than the planned schedule, and if the delay is attributable to the SNCF in its capacity as a carrier, you will be offered financial compensation of 10 Euros, as a goodwill commercial gesture.
This commitment is not applicable if the delay is not attributable to the SNCF, or when the delay is under 60 minutes. A delay which is not attributable to the SNCF would consist of a blatant act of malevolence, a demonstration by people not associated with the SNCF, an obstacle on the track, a climatic incident, accidents to people or security alerts at the station. A delay attributable to the SNCF would be characterised in particular by equipment failure, or catenary incidents.
iDNIGHT endeavours to inform by e-mail (to the address left by the Passenger at the time of the Order) all Passengers as to the reasons for the delay and the goodwill commercial gesture afforded them.

7. Exchange and Refunds

Exchange
The iDNIGHT Ticket is exclusively valid on the train for which you made your Order. You will have to exchange the iDNIGHT Ticket in order to change any of the following details regarding the journey:

• The day and/or time of departure;
• The place of departure and/or destination;
• The class.

Exchange is not possible unless all of the following conditions have been fulfilled:

• The iDNIGHT Ticket is only exchangeable for another iDNIGHT Ticket or for an iDTGV Ticket, to the exclusion of any other tickets, particularly SNCF tickets (TGV, Corail, etc.);
• The fare for the initial iDNIGHT Ticket allows for it to be exchanged (certain promotional fares may be non-exchangeable);
• The iDNIGHT Ticket has not been created: the iDNIGHT Ticket is exchangeable until its creation; the stage at which the iDNIGHT Ticket is personalised by entering surname, first name and date of birth of the Passenger and confirming these details before printing out. Once the ticket has been created, exchange is no longer possible;
• Exchange must take place no later than the day before departure and within the opening hours of the iDNIGHT Ticket exchange call centre: no exchange can take place on the same day or after the train’s departure;
• There are seats available in the new iDNIGHT or iDTGV train chosen.

Exchanging an iDNIGHT Ticket is only possible at the iDNIGHT Ticket exchange call centre0 980 982 982  - non-premium rate call
. The call centre opening hours are the following:

• Everyday (including Bank Holidays)
• From 8 a.m. to 8 p.m.

This service is only available in the French language.
Exchanging an iDNIGHT Ticket gives rise to a deduction. This deduction is 10 Euros inc. tax, applicable per trip and per iDNIGHT Ticket exchanged (1 trip = 1-way ticket; 1 return iDNIGHT Ticket = 2 trips), and this applies whatever the number of changes made. Furthermore, if there is a difference between the fare paid for the initial iDNIGHT Ticket and the fare for the new iDNIGHT or iDTGV Ticket, you must pay the difference in fare, over and above the administrative fees.
If you have ordered a return iDNIGHT Ticket, the ticket for your outward bound journey is personalised at the same time as your return ticket. If you wish to exchange your iDNIGHT Tickets more easily, you are welcome to make two separate reservations.
The exchange of an iDNIGHT Ticket for an iDTGV Ticket, which is subject to these exchange conditions, implies acceptance of iDTGV’s General Conditions. The Order, the new ticket and its use aboard, as well as transport, will thus be subject to iDTGV’s General Conditions.
Passengers who have benefited from a group reduction (more than 4 passengers having reserved together), are subject to special exchange regulations. In effect, exchange must be carried out for the same number of passengers.
Before contacting our call centre, you must check journey availability on our website www.iDNIGHT.com
Payment is made exclusively in Euros and by payment card.
Confirmation of exchange is automatically sent by e-mail. You can then print out your new iDNIGHT Ticket, only from the iDNIGHT website.
Example: 2 people who wish to exchange their two one-way tickets to Marseilles purchased at 39.90 Euros per ticket, for 2 one-way tickets to Avignon at 49.90 Euros per ticket, will have to pay a 10 Euro fee and 10 Euros for the difference in fare per ticket, being a total of 40 Euros for the 2 tickets.
Refunds
iDNIGHT does not make any refunds, except in cases relating to delays and in the conditions stipulated in article 6 above, or in the event of cancellation by iDTGV.
Refunds or credits are paid only to the person who paid for the iDNIGHT Ticket. iDNIGHT does not make any refunds for cancellations of journeys for personal, professional or health reasons.
8. Reservation and Services for Handicapped People

• Reservation for people travelling in a wheelchair

To reserve the special “wheelchair” area, you must reserve your iDNIGHTticket on the Internet in second class, without at this stage confirming the surname, first name and date of birth on your ticket.
Next, contact our iDNIGHT customer service department via the contact section of the www.idnight.com website, giving the subject as “Handicapped Client Information/Reservation” and indicate the following details on the INFORMATION form:
- your 6 character reservation number;
- your name;
- whether you will be accompanied by an attendant;
- the type of disability card which you hold, indicating “third person” or “attendant required” or with no indication. The reservation for your attendant is free of charge if you hold a disability card indicating “third person” or “attendant required.”
Our iDNIGHT customer service department will place you in the special area reserved for the wheelchair, which is located in first class, for no increase in fare. The iDNIGHT customer service department will reclassify your reservation; and reserve your attendant’s ticket. They will confirm this by e-mail. From then on, you will be able to personalise the tickets via our www.idnight.com website, by clicking on Print, then just follow the instructions.
Remember to bring an official piece of identity (valid, with photograph) and your disability card.
Contact our customer service department no later than 48 hours (2 working days) before the date of your departure, in order that the necessary procedures can be undertaken to reclassify your seat.

• Reservation for handicapped travellers who are holders of a disability card (80% level of disability or more) without any special indication

You must reserve your ticket as well as your attendant’s ticket on the Internet in second or first class, as you wish. From then on, you will be able to personalise the tickets via our www.idnight.com website, by clicking on Print, then just follow the instructions.

• Reservation for handicapped travellers, holders of a disability card (80% level of disability or more) indicating “third person” or “blind - attendant required”

To reserve your iDNIGHT tickets, you must reserve your ticket on the Internet in second or first class without confirming at this stage the surname, first name and date of birth on your ticket.
Next, contact our iDNIGHT customer service department via the contact section of the www.idnight.com website, giving the subject as “Handicapped Client Information/Reservation” and indicate the following details on the INFORMATION form:
- your 6 character reservation number;
- your name;
- whether you will be accompanied by an attendant;
- the type of disability card held, indicating “third person” or “attendant required” or “blind - attendant required.”

Our iDNGHT customer service department will place your attendant as close as possible to your seat (depending on the remaining seating on the train).
The iDNIGHT customer service department will confirm your attendant’s seat by e-mail. Then, you will be able to personalise the tickets via our www.idnight.com website, by clicking on Print, then just follow the instructions.
Remember to bring an official piece of identity (valid, with photograph) and your disability card.
Contact our customer service department no later than 48 hours (2 working days) before the date of your departure in order that the necessary procedures can be undertaken for reserving your attendant’s seat.

• Do you wish to use the access service at the station ?

To use this special service, you have two options:

- on the day of departure, arrive at least 30 minutes before the train’s departure at the station’s reception (www.gares-en-mouvement.com)

- you can contact the Access Plus service at least two days before your journey.

Access Plus is a service provided free of charge for receiving and accompanying travellers, from their arrival at the station of departure to exiting the destination station. This service is intended for:

- travellers who hold a disability card indicating an 80% level of disability or more;
- people demonstrating a handicap, i.e. arriving at the station with their own wheelchair;
- people holding a war pensioner’s card or card proving discharge from service.

You can reserve your services from between 90 days and 2 days in advance of departure:

By telephone: 0 890 640 650 then press 1
(0.11€ inc. tax/min. from a fixed line)

By short number: 36 35 then say “Accès Plus”
(0.34€ the first min. then 0.11€ inc. tax/min. from a fixed line)

By fax: 0 825 825 957 (0.15€ inc. tax/min)

 By e-mail: accesplus@sncf.fr

On the Internet: www.voyages-sncf.com
www.accesplus.sncf.com

The Service Centre can be contacted 7 days a week from 7 a.m. to 10 p.m.

• What if I Have a Guide Dog ?

All handicapped people holding a disability card indicating an 80% level of disability or more can travel with a guide dog for the blind or a service dog. The guide dog travels free of charge, without a ticket, and he does not have to wear a muzzle.
Remember to arrive on the platform around 20 minutes before the time of the train’s departure to facilitate boarding the train. Please come with an official piece of identity (valid, with photograph) and your disability card.

9. Groups

Group reservation on iDNIGHT journeys is possible, limited to 12 people.
Groups larger than 4 Passengers benefit from a discount. To take advantage from this discount, reservation, payment and creation of the iDNIGHT Tickets must be carried out by one person. One single Travel File will thus bring together all of the tickets.
Exchange of iDNIGHT Tickets benefiting from group rates is only possible on the condition that all of the iDNIGHT Tickets from the Travel File are exchanged, and modified in the same way (train, day and/or time of departure, place of departure and/or destination, class).
Groups, in particular, must ensure that the special regulations stipulated in article 4 are respected. In effect, they undertake:

• Not to consume their own alcohol anywhere on the train;
• Not to smoke anywhere on the train;
• Not to disturb the peace and quiet of passengers in cars not given over to entertainment, between 1 a.m. and 5 a.m.;
• Not to damage equipment and to respect the cleanliness of the train;
• To comply with the iDNIGHT crew’s instructions.

10. Luggage

The luggage that you bring aboard the iDNIGHT is under your surveillance and remains your responsibility during the entire journey. Any risk of loss, damage or theft is your liability.
The following choice of luggage is authorised onboard free of charge:

• Two pieces of hand luggage (suitcases, rucksacks, travel bags) per passenger;
• One piece of hand luggage per Passenger and, at the rate of one object per Passenger: a child’s pushchair; a wheelchair; a bicycle whose wheels are dismantled and put together in a special cover of 1.20 x 0.90 m. maximum; a surfboard in a cover of 1.20 x 0.90 m. maximum; a pair of skis; a monoski; or a snowboard.
• One piece of hand luggage per Passenger and a piece of luggage 50 cm x 50 cm x 50 cm, or
• One piece of hand luggage per Passenger and a musical instrument.

Passengers wishing to travel with more than two pieces of luggage must purchase an iDNIGHT luggage Ticket which costs 35 Euros per piece of additional luggage, by contacting the iDNIGHT call centre. Each Passenger is limited to two additional iDNIGHT luggage Tickets amongst the categories set forth above. In the event of an irregular situation, the regularisation cost will be 45 Euros per piece of luggage in an irregular situation.
The iDNIGHT luggage Ticket sales service is only reachable by telephone. The call centre is open everyday (including Sundays and Bank Holidays), from 8 a.m. to 8 p.m. You can reach one of our sales advisors on 0 980 982 982  - non-premium rate call
everyday (including Sundays and Bank Holidays) from 8 a.m. to 8 p.m. You can purchase your iDNIGHT luggage Ticket no later than on the day before your departure.
The iDNIGHT luggage Ticket is non-refundable, not modifiable and must be presented on the platform to the iDNIGHT Supervisor along with your Passenger Ticket in order to board. This iDNIGHT luggage Ticket is for you to print out in PDF format using Acrobat Reader software.
Each piece of luggage put onto the train must be identifiable as belonging to a particular Passenger; any non-identified object will be deemed suspect and may be destroyed by the relevant services. Consequently, you must indicate your surname and first name in a visible manner on your luggage when you wish to place it in the area located above and below your reserved seat, as well as the collective areas specially for this purpose in the carriages. Labels are available to Passengers in SNCF railway stations.
Luggage must not be a hindrance to Passengers’ free movement onboard and not be a liability to people’s safety. It is left to the Supervisor to judge whether the luggage conforms to these stipulations. Passengers with unauthorised luggage will not be accepted onboard if they cannot part with it.
Note:
The boarding platform is reserved for Passengers holding an iDNIGHT Ticket. Therefore, you cannot be accompanied by a third party to the train’s door, particularly to help you carry your luggage. Nevertheless, a Passenger with an iDNIGHT luggage Ticket can be helped to carry a large piece of luggage to the train’s door. However, the third party will not be permitted to get onboard the iDNIGHT.

11. Pets

How Do I Purchase a Ticket for my Pet ?
Normally, no animals are permitted in carriages used to transport Passengers.
However, animals which meet certain criteria are permitted onboard the iDNIGHT.
To be accepted onboard the iDNIGHT, “small-sized animals” must be transported in a carrier which is properly closed (whose dimensions must not exceed 45 cm x 30 cm x 25 cm) and must weigh under 6 kilos. In this case, the animal can travel free of charge and you will not need to present a pet ticket.
“Large-sized animals” weighing over 6 kilos, as well as “small-sized animals” weighing less than 6 kilos, but kept outside of a carrier of the authorised dimensions, are accepted onboard on the condition that they are muzzled and on a leash and on presentation of an iDNIGHT pet Ticket (limited to two iDNIGHT pet Tickets per Passenger). The fare is 35 Euros. In an irregular situation, the cost for regularisation will be 45 Euros.
In all cases, the presence of an animal onboard the iDNIGHT is subject to the absence of any objections made by the other Passengers.
Important: iDTGV does not sell iDNIGHT Tickets for pets on the Internet. In the same way, iDNIGHT Tickets for pets cannot be purchased at railway station kiosks or in travel agencies; if they have been acquired in this way, they will be deemed invalid on the iDNIGHT.
The sales service for iDNIGHT pet Tickets is only reachable by telephone. The call centre is open everyday (including Sundays and Bank Holidays), from 8 a.m. to 8 p.m. You can contact one of our sales advisors on 0 980 982 982 - non-premium rate call
. You can purchase your iDNIGHT pet Ticket no later than on the day before your departure and within the opening times of the iDTGV/iDNIGHT ticket exchange call centre.
The iDNIGHT pet Ticket is non-refundable and not modifiable. This ticket is for you to print out in the PDF format using Acrobat Reader software. It must be presented to the staff on the platform along with your iDNIGHT Ticket in order to board the train. The validity of the iDNIGHT pet Ticket is checked electronically by the bar-code reading system under the same conditions as those specified above for the iDNIGHT Ticket.
What are the Access Conditions for my Pet ?
You undertake to ensure that the presence of your pet does not disturb the other Passengers. It is left for the Supervisor to judge as to the enforcement of regulations relating to the transport of pets and, if need be, to relocate the Passenger and his/her pet if this latter is disturbing other Passengers. Passengers with pets who do not comply with access conditions to the iDNIGHT will not be allowed to board if they cannot part with their pet.
Guide and service dogs travel free of charge on iDNIGHT according to the conditions specified in article 8 above.

12. Liability

For Ancillary Services Provided by Partners
Except for legal provisions to the contrary, you recognise that in its capacity as a mere intermediary, iDTGV cannot in any way be found liable in relation to Ancillary Services decided upon between yourself and a Partner, particularly regarding the availability, type, labelling, quality, quantity of products or services sold, their conformity, time period or the use that you make of them.
iDTGV does not provide any guarantee relating to the successful performance of Ancillary Services made available by a Partner. For guarantees relating to the products and services of the Partner, you must directly refer to the specific conditions of the Partner concerned..
For the Railway Transport Service Provided by the SNCF.
iDTGV cannot be found liable for the railway transport service provided by the SNCF. The SNCF is liable for damages of whatever nature caused to passengers, as a result of using the railway transport services.
The SNCF, in its capacity as a carrier, is liable:

• for bodily injury and material damages suffered by the Passengers, according to the conditions of common law applicable to passenger transport contracts;
• in the event that it takes on handling and/or moving luggage (for example between two modes of transport if the journey is interrupted), loss and damage sustained during these operations, under the same conditions as those provided for by passenger rates for registered luggage.

However, you are liable for loss, damage and theft of luggage which you take with you.
For all Services
iDTGV cannot be held liable for failure to perform in regard to all or part of your Order and/or the transport service, in the event that the iDNIGHT service should be unavailable, or in the case of a force majeure event, disruption or total or partial strike of means of transport and/or communication.
By ordering your iDNIGHT Tickets, you declare that you know and accept the particularities and limits of the Internet, especially in regard of its technical performance, response times for consulting, requesting or transferring data and the risks associated with the security of communications and the connection and transmission of data over the Internet, particularly when confirming payment transactions.
Consequently, the company iDTGV cannot, under any circumstances, be held liable for any direct or consequential damage, particularly in regard to:

• the failure of any equipment for receiving data, or lines of communication;
• problems of transport, downloading/uploading and/or the loss of any e-mails and, more generally, the loss of any data;
• the proper functioning of any software;
• the consequences of any virus, anomaly, technical failure, and;
• any malfunctioning of the Internet network as well as any technical, hardware and software failure of any type, having prevented the Order being properly placed.

iDTGV cannot provide for any claim or refund relating to any failure to place the Order, or failure to place it correctly, and relating to the service which is made available to you, which is caused by you, or which results from a third party involved in service provision, an act of God beyond one’s control, or a force majeure event.
Except for legal provisions to the contrary, iDTGV cannot be found liable because of a Partner’s fault.

13. User Service and Claims

Any enquiries, requests for information and potential claims regarding payment, exchanges or transport itself, must be sent via the Contact section on the iDNIGHT website.
Any claim in relation to technical difficulties linked with using the Agency Site and issuance of tickets, must be sent to the Travel Agency.

14. Governing Law

iDNIGHT’s General Conditions are subject to French law. The sole jurisdiction for any litigation arising from their interpretation and/or performance shall be the French courts.

Corail Téoz

Le code de sécurité

Retrieve your ticket from a Self-Service terminal

1. You reserve and pay on line.
2. You retrieve your ticket, in France or at the Luxembourg station at a Self-Service terminal, when you like and up the last minute before departure.

Warning: you will be asked to provide the bank card that was used to pay for the ticket as well as its secret code in order to retrieve your ticket. Cards that do not have a chip, such as American Express and some foreign cards, are not accepted.

TGV-Europe.com is available to answer your questions via e-mail: Contact us

ELIPSOS

Le récapitulatif de votre commande par SMS

Le récapitulatif de votre commande par SMS

Security code

What is the security code ?

It is the last 3 figures printed on the back of your banker's card. Please enter these last 3 figures.

How does the security code protect me against fraud ?

A fraudster who has only got to know the number of your banker's card (which is printed on some shops' till receipts) cannot find out the security code given on the back of your banker's card. Therefore, if this should happen, by making entry of the security code mandatory when paying on line we prevent a fraudster from buying on line in your place. Since September 2003, several banks have made the entry of the security code by their customers mandatory for the acceptance of Internet or telephone purchases. In January 2004, all the banks will make this entry mandatory.

Entry of the security code is an additional precaution that TGV-Europe.com and the SNCF, in close cooperation with the banks, have taken to provide you with better protection against any fraudsters.

This is why, TGV-Europe.com and the SNCF ask you to enter your security code on the site.

Learn more about e-tickets: easier, quicker and more flexible

Benefits:

Easier:

• The freedom to print your e-ticket at a time that suits you
• No more waiting for your ticket to be sent to your home

Quicker:

• Option of printing your ticket as soon as the order is complete or at any time that suits you before travelling
• Ability to reprint your ticket if it is lost

More flexible:

Subject to the ticket conditions, hassle-free cancellation of your ticket online before departure.

Terms and Conditions of Use:

1. You confirm and pay for your booking online after entering the surname and forename of each passenger.E-tickets are personal, in the passenger’s name, and cannot be transferred to another person.
2. You download your e-ticket at any time up to departure.
3. With one click you print one ticket per passenger per journey.
4. Subject to the ticket conditions, your e-ticket may be cancelled up to the train’s departure time, even if it has been printed:
   • At www.tgv-europe.com
   • By telephone via our dedicated call centre:
   • In Belgium on: 070660302 (€0.30/min excl. any extra charges)
   • In Switzerland on: 0900 900 033 (CHF 0.63/min excl. any extra charges)
   • Other countries on: 0905 0540221 (£0.57/min excl. any extra charges)
5. It may also be exchanged or printed at the ticket office in the departure train station or using a self-service terminal (in France or at Luxembourg City train station).
6. Finally, you board the train with your e-ticket. You may be required to show some identification during a ticket inspection.

For more information, TGV-Europe.com is available to answer your questions via email: Contact us.

L'annulation de votre réservation par SMS (ANNU)

L’assurance Annulation

Secured on line payment

Fully secure purhases on voyages-sncf.com

Several million customers have confidence in voyages-sncf.com for online purchases !

Personal data encryption

voyages-sncf.com uses advanced technology : the SSL encryption process protects all on line payment data and guarantees customers fully secured payments on line

A padlock will appear on the following pages. This guarantees that all banking information provided to voyages-sncf.com is fully secure.

Depending on the version of Internet Explorer you are using, a closed padlock is displayed either in the bottom left hand corner of your screen or the bottom right hand corner

Internet Explorer 7 displays a closed padlock in the top right hand corner of your screen.

Mozilla Firefox displays a closed padlock in the bottom right hand corner of your screen.

The URL address of voyages-sncf.com starts with https://(the "s" stands for secure), which means the data is encrypted and therefore protected before being transferred via the Net.

Protecting your credit/debit card number

As well as using fully secure data encryption, the SNCF uses the SIPS secure system developed by ATOS, the European leader in secured payment systems.

This protocol is used by most French banks and the major companies involved in on line sales. It optimises credit/debit card number protection for Internet transmission. Your bank details are encrypted before being sent to our server.

The web site does not keep your credit/debit card number

The credit/debit card number is not kept in the site's sales history

This is an extra level of protection provided by the SNCF

This information needs to be provided for each purchase on line.

Retrait de votre billet à une borne libre service

L'information trafic par SMS (INFO)

Le Service Sérénité

Corail LUNEA

Print your tickets : Save time and print your own tickets

No more waiting at the Ticket Office! No more "date stamping"!

With a Print your own Ticket, go straight to your seat !

1. Book and pay on line,
2. Create your own ticket, when you like, just enter the name, given name and date of birth of each passenger. The Print your own Ticket® is customer specific and cannot be transferred to a third party. With a return ticket, the same passenger must travel on both the outbound and inbound journeys.
3. Print your own tickets (one ticket per passenger and per journey), right up to just before departure . Print your ticket a second time, in case you lose the first one.
4. Have your ticket ready when you board the train. An official proof of identity (identity card or passport) may be requested by the Ticket Inspector.

A Print your own Ticket cannot be changed or refunded.

Check all the Print your own Ticket ® user terms and conditions.

Acrobat® Reader® software (V4 minimum) is required to Print your own Ticket . Download free.

Print your own Ticket uses Technology

For journeys using iDTGV and iDNight

1. Book and pay on line.
2. Create your own ticket, when you like, just enter the name, given name and date of birth of each passenger. The Print your own Ticket® is customer specific and cannot be transferred to a third party.
3. Print your own tickets (one ticket per passenger and per journey), right up to just before departure .
4. Your can create and print tickets as often as you like, particularly if you have lost your ticket, want an exchange or make changes. You can exchange your Print your own Ticket® any time before the train departs, subject to conditions.
5. Have your ticket ready when you board the train. An official proof of identity (identity card or passport) may be requested by the Ticket Inspector.

Check all the IDTGV Print your own Ticket® user terms and conditions.

Check all the IDNight Print your own Ticket® user terms and conditions.

TGV Europe will be pleased to answer your questions by e-mail : Please contact us

La e-carte bleue

Retrieve your ticket at French station counters

1. You reserve and pay on line.
2. You retrieve your ticket at train counters in France with your dossier number and the bank card that was used to make payment.

Warning: you will be asked to provide the bank card that was used to pay for the ticket as well as its secret code in order to retrieve your ticket.

Note: you can also retrieve your tickets from the Self-Service terminals, available in France or at the Luxembourg station, except for tickets paid for using cards that do not have chips, such as American Express and some foreign cards.

TGV-Europe.com is available to answer your questions via e-mail: Contact us

Reception format of your confirmation e-mail

Please choose the format in which you want to receive your confirmation e-mail.

HTML format :
You will receive a confirmation e-mail in colour, with images and active hypertext links. You can access our services and information by simply clicking on them. In some very rare cases, the e-mail may be wrongly interpreted by some e-mail programs.

Text only format :
You will receive an e-mail that only contains text, without colours or images. The links will not be active and, in the majority of cases, you will not be able to access our services with a simple click. This more compact format is correctly interpreted by all e-mail programs.

If you have doubts about the format accepted by your browser, choose "HTML". We will send you the confirmation e-mail in the format best suited to your e-mail program.

Put an option on a booking and confirm before the date stated

Put an option on a booking and confirm before the date stated

Do you need more time before confirming your purchase? Would you like to put an option on it?

By putting an option on a booking, your ticket is booked until the date stated on the order. This service is free of charge as an introductory offer.
To confirm your booking, just make your payment before the deadline. NB: if you do not confirm before the deadline, your booking will be cancelled automatically.

To pay for your ticket on line on TGV-europe.com, you can either:

• follow the link in your order conformation message.
• or, go to "Manage my orders" in the "Train" tab.

TGV-europe.com is at your disposal to answer your questions by e-mail: Contact us.

The digital code

What is the digital code?

This 4-digit code is located on the front side of your card, and is not embossed. Since January 2004, all banks now require this to be entered.

The digit code protects you from fraud

Anyone who has only obtained your bank card number and wants to use your card fradulently cannot know the security code or cryptogramme mentioned on the back of your card (your bank card number is sometimes printed on certain sales receipts).

Entering your digital code when making an on-line payment thus protects you from this type of fraud.

TGV-Europe.com and SNCF thus prompt you to enter your digital code on the site.
We do not keep records of digital codes.

Conditions Générales de VenteChronopost

Imprimez votre billet de train

Gagnez des points de fidélités Maximiles

ARTESIA

Retrieve your ticket at a Rail Europe boutique

1. You reserve and pay on line.
2. You retrieve your ticket at a Rail Europe boutique, at the address indicated when the order was placed, using the dossier number and the bank card that was used for payment.

Warning: There is an additional charge of 7€ (11 CHF) when retrieving a ticket at a Rail Europe boutique outside of France that you must pay on the spot. You will be asked to provide the bank card that was used to pay for the ticket as well as its secret code in order to retrieve your ticket.

TGV-Europe.com is available to answer your questions via e-mail: Contact us

L’assurance Sérénité

Le code de sécurité

Receive your ticket free of charge by mail

1. You reserve and pay on line.
2. Your tickets will be sent free of charge to the postal address indicated when the order is placed
   • within 4 business days if you live in one of the following countries: Belgium, Netherlands, Luxembourg, Germany, Austria, Switzerland, Spain, Italy
   • within 7 business days if your country is not listed above

TGV-Europe.com is available to answer your questions via e-mail: Contact us

Format de réception de votre mail de confirmation

L'Assurance Annulation

E-card

e-card allows you to pay by Internet without having to divulge your credit card number: each purchase is settled on line with a different credit card number, that can be used only once.

The e-card The e-card service is offered by several major banks. To take advantage of it, you must first ask your bank to activate it. Find out if your bank offers e-card by clicking here.

To pay with your e-card on tgv-europe.com, choose either to have them sent to you free of charge by the post or print them yourself.
Choosing to withdraw them at a station does not allow for the e-card, since you will be asked to show the « real » e-card that was used for payment.

Furthermore, payment by e-card will not be offered if your purchase requires several debits to the card (simultaneous purchase of a TGV and iDTGV ticket for example).

Receive your ticket by registered letter

1. You reserve and pay on line.
2. You will receive your ticket at the postal address indicated during the order within 2 business days.
   The registered letter is remitted directly to you within the indicated timeframe starting from the business day of the order for orders placed before 5 p.m. For orders placed after 5 p.m., an additional business day is needed. For example, if you purchase your tickets Monday before 5 p.m., they will be remitted directly to you on Wednesday. If you purchase them after 5 p.m., you will receive them of Thursday.

For further details, please point your browser to our postal partner website http://www.chronopost.com

TGV-Europe.com is available to answer your questions via e-mail: Contact us

Abonnement Forfait