1Has my train ticket reservation been recorded?

After your payment on-line on www.tgv-europe.com, you will be given your 6-character dossier reference number on the confirmation page for your order.
 
For every order placed using the www.tgv-europe.com site, you will receive a reservation confirmation message whether or not an on-line payment was made.

This electronic message provides you with the details of your order as well as your 6-character dossier reference number.

• Retour haut de page

2I have not received my train tickets at home

You have ordered train tickets and confirmed the option to have them sent to your home.

If you have not received your train tickets, please contact us to see if the post office has returned them to the SNCF train ticket dispatch centre so that we can send them again if time permits (Remember that you can reserve your train tickets up to 4 working days for a departure abroad).

• Retour haut de page

3Reserve at the best rates on the site

To take advantage of the best rates available, we suggest reserving in advance and departing on off-peak days and times.

To obtain a price estimation for a train ticket, point your browser to www.tgv-europe.com.

The on-line reservation engine at www.tgv-europe.com was developed to offer the best rates available that corresponds to your request and profile.

To reserve train tickets at the best price with www.tgv-europe.com ,

Click on the "Reservations" icon on the home page 
 
On the following page, just fill in the required fields (place of departure, date, time bracket, passengers, age, class, comfort options) and confirm your search without choosing any special rates if you do not benefit from any SNCF discount card (senior, 12-25, child plus, escapades or subscription cards).

The site will optimise the search and will show you the trains that meet your request, sorted from the least to the most expensive. The specific conditions are also displayed.

Once you have chosen your trains, the confirmation page for your order will be displayed. This page will only offer methods for obtaining your ticket that are compatible with the date of departure and the rate that you have selected.

The on-line help service does not provide estimate by email since the rates are calculated in real time and there can be a change in the rate between the time that we answer you and when you actually reserve.

• Retour haut de page